Compare iSupport and TeamSupport - Jul 2022
Compare Pricing
Shlomi Lavi / Jul 25, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - iSupport or TeamSupport?
iSupport is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than iSupport (81/100). TeamSupport offers users more features (15) than iSupport (7). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
iSupport Software Vs. TeamSupport
iSupport Software: iSupport Software is the oldest, privately owned, continually operating company in the help desk software/customer support market. Founded in 1992 as GWI Software, our goals have always been simple and consistent: Customers, Company, and Community (the three Cs). By focusing on these three principals in that specific order, we have overcome numerou...
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Who is more expensive? iSupport or TeamSupport?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for iSupport and TeamSupport.
iSupport price starts at $699 per license , On a scale between 1 to 10 iSupport is rated 4, which is lower than the average cost of Help Desk software. TeamSupport price starts at $49 per agent/month , When comparing TeamSupport to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: iSupport is more expensive than TeamSupport.
Which software includes more/better features?
We've compared iSupport Vs. TeamSupport based on some of the most important and required Help Desk features.
iSupport: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Self Service Portal, Service Level Agreements.
TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.
Target customer size
The software is suitable for the front-desk customer support needs of small and medium business ventures. This program is aimed at the companies that know their product, but are still eager to please those their clients.
TeamSupport
starts at $49 per agent/month
TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.
PriceDemoCompare specifications
iSupport Specifications
| ITQlick Score: | 81/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> iSupport review |
| Company: | iSupport Software |
| Pricing: | starts at $699 per license |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | iSupport review, iSupport pricing, iSupport alternatives |
TeamSupport Specifications
| ITQlick Score: | 87/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> TeamSupport review |
| Company: | TeamSupport |
| Pricing: | starts at $49 per agent/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | TeamSupport review, TeamSupport pricing, TeamSupport alternatives |
Compare features
iSupport: 7 Features
TeamSupport: 15 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.