Shlomi Lavi /
Jul 25, 2022
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Bottom Line: Which is Better - iSupport or Vivantio Pro?
Vivantio Pro is more expensive to implement (TCO) than iSupport, and iSupport is rated higher (81/100) than Vivantio Pro (75/100). iSupport offers users more features (7) than Vivantio Pro (0). There is a clear winner in this case and it is iSupport!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
iSupport Software Vs. Vivantio
iSupport Software: iSupport Software is the oldest, privately owned, continually operating company in the help desk software/customer support market. Founded in 1992 as GWI Software, our goals have always been simple and consistent: Customers, Company, and Community (the three Cs). By focusing on these three principals in that specific order, we have overcome numerou...
Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...
Who is more expensive? iSupport or Vivantio Pro?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for iSupport and Vivantio Pro.
iSupport price starts at $699 per license , On a scale between 1 to 10 iSupport is rated 4, which is lower than the average cost of Help Desk software. Vivantio Pro price starts at $42 per user/month , When comparing Vivantio Pro to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: iSupport cost is around the same cost of Vivantio Pro.
Which software includes more/better features?
We've compared iSupport Vs. Vivantio Pro based on some of the most important and required Help Desk features.
iSupport: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Self Service Portal, Service Level Agreements.
Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.
Target customer size
The software is suitable for the front-desk customer support needs of small and medium business ventures. and Vivantio Pro's target customer size include: Small, medium and large size businesses.