Shlomi Lavi /
Jul 15, 2022
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Bottom Line: Which is Better - IT Asset or HelpStar ITIL Help Desk?
HelpStar ITIL Help Desk is more expensive to implement (TCO) than IT Asset, and IT Asset is rated higher (89/100) than HelpStar ITIL Help Desk (82/100). HelpStar ITIL Help Desk offers users more features (11) than IT Asset (3).
Looking for the right IT Asset Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Help Desk Technology
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally devel...
Who is more expensive? IT Asset or HelpStar ITIL Help Desk Software?
The real total cost of ownership (TCO) of IT Asset Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IT Asset and HelpStar ITIL Help Desk Software.
IT Asset price starts at $800 per user/year , On a scale between 1 to 10 IT Asset Management is rated 4, which is lower than the average cost of IT Asset Management software. HelpStar ITIL Help Desk Software price starts at $49 per user/month , When comparing HelpStar ITIL Help Desk Software to its competitors, the software is rated 6 - similar to the average IT Asset Management software cost.
Bottom line: HelpStar ITIL Help Desk Software is more expensive than IT Asset.
Which software includes more/better features?
We've compared IT Asset Vs. HelpStar ITIL Help Desk based on some of the most important and required IT Asset Management features.
IT Asset: Data Import/Export, Basic Reports, Online Customer Support.
HelpStar ITIL Help Desk Software: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ.
Target customer size
SAManage Help Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations. HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software.