Compare IT Service and Autotask - Jun 2022

Shlomi LaviShlomi Lavi / Jun 08, 2022

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Bottom Line: Which is Better - IT Service or Autotask?

Autotask is more expensive to implement (TCO) than IT Service, and Autotask is rated higher (75/100) than IT Service (62/100). Both tools offer the same amount of features.

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CA Technologies Vs. Autotask Corporation

CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...

Autotask Corporation: Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, contracts, tech scheduling, project managemen...

Who is more expensive? IT Service or Autotask?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IT Service and Autotask.

IT Service price starts at $75 per month , On a scale between 1 to 10 IT Service Management is rated 4, which is lower than the average cost of IT Management software. Autotask price starts at $50 per month , When comparing Autotask to its competitors, the software is rated 6 - similar to the average IT Management software cost.

Bottom line: Autotask is more expensive than IT Service.

Which software includes more/better features?

We've compared IT Service Vs. Autotask based on some of the most important and required IT Management features.

IT Service: Data Import/Export, Basic Reports, Online Customer Support.

Autotask: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

IT Service's typical customers include: Start up, Small business, Medium business, Large business, and Autotask's target customer size include: Small, medium and large size businesses.

IT Service

ITQlick rating
(4.8/5)

starts at $75 per month

IT Service Management is a trending cloud-based IT Management software, it is designed to support small, medium and large size business. IT Service Management received a rating of 4.8 from ITQlick team. The sof...

Categories: IT Management, IT Asset Management, IT Project.

Autotask

ITQlick rating
(3.2/5)

starts at $50 per month

Autotask is a growing cloud-based Customer Service software, it is designed to support small, medium and large size business. Autotask received a rating of 3.2 from ITQlick team. The software cost is considered...

Categories: Billing & Invoicing, Customer Service, Expense Management, Professional Services Automation.

Compare specifications

Compare features

IT Service: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Autotask: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
IT Servi...
ITQlick rating
4.8/5
Score
62/100
Pricing
4/10
License pricing
$75 per month
Functionality
6
Compare
Autotask
ITQlick rating
3.2/5
Score
75/100
Pricing
6.4/10
License pricing
$50 per month
Functionality
7
Crashplan
ITQlick rating
4.6/5
Score
89/100
Pricing
2.6/10
License pricing
$10 per month
Functionality
9
SevOne
ITQlick rating
4/5
Score
88/100
Pricing
5.2/10
License pricing
$2,995 per license
Functionality
3
Review
Compare
CA Servi...
ITQlick rating
3.3/5
Score
84/100
Pricing
7/10
License pricing
Pricing not available
Functionality
13
Compare

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.