Shlomi Lavi /
Jun 08, 2022
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Bottom Line: Which is Better - IT Service or Autotask?
Autotask is more expensive to implement (TCO) than IT Service, and Autotask is rated higher (75/100) than IT Service (62/100). Both tools offer the same amount of features.
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CA Technologies Vs. Autotask Corporation
CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...
Autotask Corporation: Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, contracts, tech scheduling, project managemen...
Who is more expensive? IT Service or Autotask?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IT Service and Autotask.
IT Service price starts at $75 per month , On a scale between 1 to 10 IT Service Management is rated 4, which is lower than the average cost of IT Management software. Autotask price starts at $50 per month , When comparing Autotask to its competitors, the software is rated 6 - similar to the average IT Management software cost.
Bottom line: Autotask is more expensive than IT Service.
Which software includes more/better features?
We've compared IT Service Vs. Autotask based on some of the most important and required IT Management features.
IT Service: Data Import/Export, Basic Reports, Online Customer Support.
Autotask: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
IT Service's typical customers include: Start up, Small business, Medium business, Large business, and Autotask's target customer size include: Small, medium and large size businesses.