Compare IT Service Mangement by ICCM and ConnectWise ScreenConnect - Jun 2023

Shlomi Lavi

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Bottom Line: Which is Better - IT Service Mangement by ICCM or ConnectWise ScreenConnect?

IT Service Mangement by ICCM is more expensive to implement (TCO) than ConnectWise ScreenConnect, and ConnectWise ScreenConnect is rated higher (94/100) than IT Service Mangement by ICCM (62/100). ConnectWise ScreenConnect offers users more features (5) than IT Service Mangement by ICCM (0). There is a clear winner in this case and it is ConnectWise ScreenConnect!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ICCM Vs. ConnectWise

ICCM: The Information Centre of Computer Management (ICCM) is a free resource with a lot of useful information on various computer related subjects including how to keep your computer in top condition, organising and managing your email, protecting your computer against viruses, Trojan horses, worms and other types of malware, installing updates and more...

ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

Who is more expensive? IT Service Mangement by ICCM or ConnectWise Control?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IT Service Mangement by ICCM and ConnectWise Control.

IT Service Mangement by ICCM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 IT Service Mangement by ICCM is rated 6, which is similar to the average cost of Help Desk software. ConnectWise Control price starts at $27 per user/month , When comparing ConnectWise Control to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: IT Service Mangement by ICCM is more expensive than ConnectWise Control.

Which software includes more/better features?

We've compared IT Service Mangement by ICCM Vs. ConnectWise ScreenConnect based on some of the most important and required Help Desk features.

IT Service Mangement by ICCM: We are still working to collect the list of features for IT Service Mangement by ICCM.

ConnectWise Control: Basic Reports, Chat, Data Import/Export, Online Customer Support, Task Management.

Target customer size

IT Service Mangement by ICCM's typical customers include: Small, medium and large size businesses, and ConnectWise Control's target customer size include: Small, medium and large size businesses.