Shlomi Lavi /
Jun 25, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - itPBX or Dialpad?
itPBX is more expensive to implement (TCO) than Dialpad, and Dialpad is rated higher (84/100) than itPBX (83/100). Both tools offer the same amount of features.
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
itPBX Vs. Dialpad
itPBX: itPBX offers high quality business VoIP services to small and medium-sized businesses. itPBX’s Business Cloud is a cloud-based phone system that provides maximum up time and cost reduction with enterprise-level business phone technology. With our VOIP enterprise level business phone technology, we provide superior service while reducing your cost b...
Dialpad: Dialpad (formerly Switch.co) is communications for the modern workplace. We provide cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more—making work better for us...
Who is more expensive? itPBX or Dialpad?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for itPBX and Dialpad.
itPBX price starts at $19.95 per user/month , On a scale between 1 to 10 itPBX is rated 2, which is much lower than the average cost of VoIP software. Dialpad price starts at $15 per user/month , When comparing Dialpad to its competitors, the software is rated 2 - much lower than the average VoIP software cost.
Bottom line: itPBX cost is around the same cost of Dialpad.
Which software includes more/better features?
We've compared itPBX Vs. Dialpad based on some of the most important and required VoIP features.
itPBX: Auto Dialer, Call Center, Contact Management, VoIP, IVR.
Dialpad: Call Recording, IVR (Interactive Voice Response), Contact Management, VoIP, IVR.
Target customer size
The software is a useful solution for the needs of all business sizes, including new startups. and Dialpad's target customer size include: Small, medium and large size businesses.