Compare ITPOWERPAC Help Desk for Lotus and ConnectWise ScreenConnect - Jun 2023

Shlomi LaviShlomi Lavi / Jun 03, 2023

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Bottom Line: Which is Better - ITPOWERPAC Help Desk for Lotus or ConnectWise ScreenConnect?

ITPOWERPAC Help Desk for Lotus is more expensive to implement (TCO) than ConnectWise ScreenConnect, and ConnectWise ScreenConnect is rated higher (94/100) than ITPOWERPAC Help Desk for Lotus (62/100). ConnectWise ScreenConnect offers users more features (5) than ITPOWERPAC Help Desk for Lotus (0). There is a clear winner in this case and it is ConnectWise ScreenConnect!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

UNICOM® Systems, Inc. Vs. ConnectWise

UNICOM® Systems, Inc.: UNICOM® Systems, Inc. is a global information technology company, providing Software, Hardware, Professional Services, Educational Services and Outsourcing Services. Our extensive client portfolio includes Fortune 500 and Global 2000 corporations who use our end-to-end solution suites in datacenters on six (6) continents. Through the Eden bra...

ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

Who is more expensive? ITPOWERPAC Help Desk for Lotus or ConnectWise Control?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ITPOWERPAC Help Desk for Lotus and ConnectWise Control.

ITPOWERPAC Help Desk for Lotus price starts at $49 per month , On a scale between 1 to 10 ITPOWERPAC® Help Desk for Lotus is rated 6, which is similar to the average cost of Help Desk software. ConnectWise Control price starts at $27 per user/month , When comparing ConnectWise Control to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: ITPOWERPAC Help Desk for Lotus is more expensive than ConnectWise Control.

Which software includes more/better features?

We've compared ITPOWERPAC Help Desk for Lotus Vs. ConnectWise ScreenConnect based on some of the most important and required Help Desk features.

ITPOWERPAC Help Desk for Lotus: We are still working to collect the list of features for ITPOWERPAC Help Desk for Lotus.

ConnectWise Control: Basic Reports, Chat, Data Import/Export, Online Customer Support, Task Management.

Target customer size

ITPOWERPAC Help Desk for Lotus's typical customers include: Small, medium and large size businesses, and ConnectWise Control's target customer size include: Small, medium and large size businesses.



ConnectWise ScreenConnect

ITQlick rating
(4.7/5)

starts at $27 per user/month

ConnectWise Control is both cloud-based and on-premise remote helpdesk software solution that is developed specifically for the technicians. This software helps technicians offer remote technical support, run r...

Categories: Video Conferencing, Help Desk, File Sharing, Networking, Remote Access.

Compare specifications

Compare features

ITPOWERPAC Help Desk for Lotus: 0 Features

We are working to collect the list of features

ConnectWise Control: 5 Features

Basic Reports
Chat
Data Import/Export
Online Customer Support
Task Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ITPOWERP...
ITQlick rating
4.7/5
Score
62/100
Pricing
6.6/10
License pricing
$49 per month
Functionality
5
Compare
ConnectW...
ITQlick rating
4.7/5
Score
94/100
Pricing
2/10
License pricing
$27 per user/month
Functionality
15
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.