Compare Ivinex CRM and Zendesk - Sep 2023
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Bottom Line: Which is Better - Ivinex CRM or Zendesk?
Ivinex CRM is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Ivinex CRM (83/100). Zendesk offers users more features (23) than Ivinex CRM (0). There is a clear winner in this case and it is Zendesk!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Ivinex Vs. Zendesk
Ivinex: Ivinex is a Web Based CRM company that provides a solution that molds itself your YOUR business practices. We don't try to force you into a model that we think works best, but we work with you to come up with YOUR best model.
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Ivinex CRM or Zendesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Ivinex CRM and Zendesk.
Ivinex CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Ivinex CRM is rated 4, which is lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Ivinex CRM is more expensive than Zendesk.
Which software includes more/better features?
We've compared Ivinex CRM Vs. Zendesk based on some of the most important and required CRM features.
Ivinex CRM: We are still working to collect the list of features for Ivinex CRM.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
The software is a suitable product for all business regardless of their size and type. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.
Compare specifications
Ivinex CRM Specifications
ITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | CRM -> Ivinex CRM review |
Company: | Ivinex |
Typical customers: | SMBs |
Platforms: | Desktop |
Links: | Ivinex CRM review, Ivinex CRM pricing, Ivinex CRM alternatives |
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Compare features
Ivinex CRM: 0 Features
Zendesk: 23 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.