Compare Ivy.ai and Smith - Apr 2022

Shlomi LaviShlomi Lavi / Apr 02, 2022

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Bottom Line: Which is Better - Ivy.ai or Smith?

Smith is more expensive to implement (TCO) than Ivy.ai, and Smith is rated higher (88/100) than Ivy.ai (81/100). Smith offers users more features (7) than Ivy.ai (4). There is a clear winner in this case and it is Smith!

Looking for the right AI: Customer Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ivy.ai Vs. Smith.ai

Ivy.ai: Ivy is an artificially intelligent self-service chatbot for colleges and universities.

Smith.ai: Learn how Smith.ai can help your business. We will address your questions about Smith.ai phone receptionists, live chat, or both.

Who is more expensive? Ivy.ai or Smith?

The real total cost of ownership (TCO) of AI: Customer Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Ivy.ai and Smith.

Ivy.ai accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Ivy.ai is rated 4, which is lower than the average cost of AI: Customer Support software. Smith price starts at $210 per month , When comparing Smith to its competitors, the software is rated 4 - lower than the average AI: Customer Support software cost.

Bottom line: Ivy.ai cost is around the same cost of Smith.

Which software includes more/better features?

We've compared Ivy.ai Vs. Smith based on some of the most important and required AI: Customer Support features.

Ivy.ai: Chat, Mobile Access, Data analysis, BI & Analytics.

Smith: Chat, Dashboard, Knowledge Base, Social Media, Workflow Rules & Management.

Target customer size

Ivy.ai's typical customers include: Small, medium and large size businesses, and Smith's target customer size include: Small, medium and large size businesses.

Ivy.ai

ITQlick rating
(4.3/5)

Ivy.ai is an artificial intelligence software designed to help colleges and universities improve communication between their staff, students and faculty. With this software, users can build admission chatbots a...

Categories: AI: BI and Analytics, AI: Chatbots, Chat, Marketing Analytics.

Smith

ITQlick rating
(5/5)

starts at $210 per month

Smith is a customer support software designed to reply to messages and calls automatically. The software guides potential clients on one business website, handles appointment booking, captures and follows up le...

Categories: Dashboards & KPIs, AI: Chatbots, Customer Service, Lead Generation, Web Data Extraction.

Compare specifications

Compare features

Ivy.ai: 4 Features

Chat
Mobile Access
Data analysis
BI & Analytics

Smith: 7 Features

Chat
Dashboard
Knowledge Base
Social Media
Workflow Rules & Management
eCommerce
Scheduling
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Ivy.ai
ITQlick rating
4.3/5
Score
81/100
Pricing
4/10
License pricing
Pricing not available
Functionality
8
Review
Compare
Smith
ITQlick rating
5/5
Score
88/100
Pricing
4/10
License pricing
$210 per month
Functionality
19
Review
Sundown
ITQlick rating
3/5
Score
82/100
Pricing
4/10
License pricing
$50 per month
Functionality
4
Myra
ITQlick rating
3/5
Score
81/100
Pricing
4/10
License pricing
Pricing not available
Functionality
3
Review
Brain
ITQlick rating
3/5
Score
78/100
Pricing
4/10
License pricing
Pricing not available
Functionality
12
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.