Jagged Peak Vs Diamond relations CRM (Sep 2020)

Shlomi LaviShlomi Lavi / Sep 04, 2020

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Bottom Line: Which is Better - Jagged Peak or Diamond relations CRM?

Jagged Peak is more expensive to implement (TCO) than Diamond relations CRM, Diamond relations CRM is rated higher (84/100) than Jagged Peak (81/100). Diamond relations CRM offers more features (15) to their users than Jagged Peak (3). There is a clear winner in this case and it is Diamond relations CRM!

Looking for the right Jewelry Store POS solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Jagged Peak compares with Diamond relations CRM?

Jagged Peak: ...

Diamond relations CRM: Allows your salespeople to close more deals by recording sales related interactions, sharing customer information, and tracking the salesperson’s progress. Diamond Relations captures all customer information into a single system and shares them across the entire company. An opportunity provides information such as their sales stage, the dollar amou...

Who's more expensive? Jagged Peak or Diamond relations CRM?

The real total cost of ownership (TCO) of Jewelry Store POS software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Jagged Peak and Diamond relations CRM.

Jagged Peak price Starting from $49 per month , on a scale between 1 to 10 Jagged Peak is rated 4, which is lower than the average cost of Jewelry Store POS software. Diamond relations CRM price starts at $550 per user/month , when comparing Diamond relations CRM to their competitors, the software is rated 2 - much lower than the average Jewelry Store POS software cost.

Bottom line: Jagged Peak is more expensive than Diamond relations CRM.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Jagged Peak Vs. Diamond relations CRM based on some of the most important and required Jewelry Store POS features. Jagged Peak: Data Import/Export, Basic Reports, Online Customer Support. Diamond relations CRM: Campaign Dashboard, Contact Management, Customer Database, Customer Self Service Portal, Customer Service.

Target customer size

Jagged Peak's typical customers include: Small, medium and large size businesses, Diamond Relations CRM is especially designed for jewelers and stores selling jewelry exclusively.

Jagged Peak

ITQlick rating
(3.8/5)

Starting from $49 per month

Jagged Peak is a trending cloud-based eCommerce software, it is designed to support small, medium and large size business. Jagged Peak received a rating of 3.8 from ITQlick team. The software cost is considered...

Categories: eCommerce.

Diamond relations CRM

ITQlick rating
(5/5)

starts at $550 per user/month

Diamond Relations CRM is a web-based software tool for customer relationship management (CRM) designed for jewelers and jewelry retailers. Its main modules include marketing automation, sales automation and col...

Categories: Complaint Management, Customer Relationship Management, Customer Loyalty, Customer Service, Customer Success.

Compare specifications

Compare features

Jagged Peak: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Diamond relations CRM: 15 Features

Campaign Dashboard
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Sales Automation
Sales Forecasting
Sales Reports
Contact History
Contact Management
Contact Scheduler
Lead Tracking
Sales and CRM Integration
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Jagged
ITQlick rating
3.8/5
Score
81/100
Pricing
5/10
License pricing
Pricing not available
Functionality
4
Review
Compare
Diamond
ITQlick rating
5/5
Score
84/100
Pricing
3/10
License pricing
$550 per user/month
Functionality
30
Ace
ITQlick rating
4.5/5
Score
88/100
Pricing
5.2/10
License pricing
$675 per license
Functionality
24
Review
Smartwerks
ITQlick rating
4.5/5
Score
86/100
Pricing
2.6/10
License pricing
$119 per month
Functionality
43
BusinessMind
ITQlick rating
3/5
Score
83/100
Pricing
6.2/10
License pricing
$195 per month
Functionality
23
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.