Compare JIRA Core and Mhelpdesk - Sep 2022

Shlomi LaviShlomi Lavi / Sep 29, 2022

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Bottom Line: Which is Better - JIRA Core or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than JIRA Core, and Mhelpdesk is rated higher (95/100) than JIRA Core (80/100). Mhelpdesk offers users more features (15) than JIRA Core (5). There is a clear winner in this case and it is Mhelpdesk!

Looking for the right Project Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Atlassian Pty Ltd Vs. Mhelpdesk

Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? JIRA Core or Mhelpdesk?

The real total cost of ownership (TCO) of Project Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for JIRA Core and Mhelpdesk.

JIRA Core price starts at $7.50 per user/month , On a scale between 1 to 10 JIRA Core is rated 6, which is similar to the average cost of Project Management software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Project Management software cost.

Bottom line: JIRA Core cost is around the same cost of Mhelpdesk.

Which software includes more/better features?

We've compared JIRA Core Vs. Mhelpdesk based on some of the most important and required Project Management features.

JIRA Core: Data Analysis Tools, Issue Tracking, Task Management, Time Tracking, Ticket Management.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

JIRA Core's typical customers include: Small, medium and large size businesses, MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.



JIRA Core

ITQlick rating
(3.7/5)

starts at $7.50 per user/month

JIRA Core is a cloud-based and on-premise task and project management software solution designed for business teams. Some of its core features include task details, business project templates, reports & dashboa...

Categories: Data Analysis Tools, Dashboards & KPIs, Ticket Management, Time and Attendance.

Mhelpdesk

ITQlick rating
(4.3/5)

starts at $374 per 10 users/month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management, Help Desk.

Compare specifications

Compare features

JIRA Core: 5 Features

Data Analysis Tools
Issue Tracking
Task Management
Time Tracking
Ticket Management

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
JIRA Cor...
ITQlick rating
3.7/5
Score
80/100
Pricing
6/10
License pricing
$7.50 per user/month
Functionality
15
Compare
Mhelpdes...
ITQlick rating
4.3/5
Score
95/100
Pricing
6/10
License pricing
$374 per 10 users/month
Functionality
40
Trello
ITQlick rating
4.2/5
Score
99/100
Pricing
2/10
License pricing
$5 per user/month
Functionality
16
Review
Basecamp
ITQlick rating
4.3/5
Score
98/100
Pricing
4.2/10
License pricing
$11 per user/month
Functionality
15
monday.c...
ITQlick rating
4.7/5
Score
98/100
Pricing
4/10
License pricing
$10 per seat/month
Functionality
92

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.