Shlomi Lavi /
Jun 22, 2022
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Bottom Line: Which is Better - JIRA Service Desk or ConnectWise Distribution?
ConnectWise Distribution is more expensive to implement (TCO) than JIRA Service Desk, and JIRA Service Desk is rated higher (87/100) than ConnectWise Distribution (85/100). ConnectWise Distribution offers users more features (7) than JIRA Service Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Atlassian Pty Ltd Vs. ConnectWise
Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...
ConnectWise: Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.
Who is more expensive? JIRA Service Desk or ConnectWise Distribution?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for JIRA Service Desk and ConnectWise Distribution.
JIRA Service Desk price starts at $7.50 per user/month , On a scale between 1 to 10 JIRA Service Desk is rated 2, which is much lower than the average cost of Help Desk software. ConnectWise Distribution price starts at $24 per user/month , When comparing ConnectWise Distribution to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: JIRA Service Desk cost is around the same cost of ConnectWise Distribution.
Which software includes more/better features?
We've compared JIRA Service Desk Vs. ConnectWise Distribution based on some of the most important and required Help Desk features.
JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk.
ConnectWise Distribution: Asset Management, Email Integration, Reporting, Rules/Workflows, Data Import/Export.
Target customer size
The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM. The software is a viable product for businesses of all sizes and a variety of types.