JIRA Service Desk Vs devContact (Nov 2020)
Shlomi Lavi / Nov 02, 2020
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devContact
devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.
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JIRA Service Desk Specifications
| ITQlick Score: | 87/100 |
|---|---|
| ITQlick Rating: | (4.4/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> JIRA Service Desk |
| Company: | Atlassian Pty Ltd |
| Pricing: | starts at $10 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile |
| Links: | JIRA Service Desk review, JIRA Service Desk pricing, JIRA Service Desk alternatives |
devContact Specifications
| ITQlick Score: | 85/100 |
|---|---|
| ITQlick Rating: | (4.8/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> devContact |
| Company: | devContact |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Mobile |
| Links: | devContact review, devContact pricing, devContact alternatives |
Compare features
JIRA Service Desk: 0 Features
devContact: 0 Features
Bottom Line: Which is Better - JIRA Service Desk or devContact?
devContact is more expensive to implement (TCO - Total Cost of Ownership) than JIRA Service Desk, JIRA Service Desk is rated higher (87/100) than devContact (85/100).
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Atlassian Pty Ltd compares with devContact?
Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...
devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.
Who's more expensive? JIRA Service Desk or devContact?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for JIRA Service Desk and devContact.
JIRA Service Desk price starts at $10 per user/month , on a scale between 1 to 10 JIRA Service Desk is rated 2, which is much lower than the average cost of Help Desk software. devContact accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 JIRA Service Desk is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: JIRA Service Desk cost is around the same cost of devContact.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared JIRA Service Desk Vs. devContact based on some of the most important and required Help Desk features. JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk. devContact: We are still working to collect the list of features for devContact.
Target customer size
The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM. and devContact's target customer size include: Small businesses and start ups.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.