Shlomi Lavi /
Jun 22, 2022
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Bottom Line: Which is Better - JIRA Service Desk or Enterprise Service Desk?
Enterprise Service Desk is more expensive to implement (TCO) than JIRA Service Desk, and JIRA Service Desk is rated higher (87/100) than Enterprise Service Desk (84/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Atlassian Pty Ltd Vs. ManageEngine
Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Who is more expensive? JIRA Service Desk or Enterprise Service Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for JIRA Service Desk and Enterprise Service Desk.
JIRA Service Desk price starts at $7.50 per user/month , On a scale between 1 to 10 JIRA Service Desk is rated 2, which is much lower than the average cost of Help Desk software. Enterprise Service Desk price starts at $10 per technician/month , When comparing Enterprise Service Desk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: JIRA Service Desk cost is around the same cost of Enterprise Service Desk.
Which software includes more/better features?
We've compared JIRA Service Desk Vs. Enterprise Service Desk based on some of the most important and required Help Desk features.
JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk.
Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.
Target customer size
The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM. Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees).