Shlomi Lavi /
Jul 28, 2022
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Bottom Line: Which is Better - JIRA Service Desk or FuseDesk?
FuseDesk is more expensive to implement (TCO) than JIRA Service Desk, and FuseDesk is rated higher (91/100) than JIRA Service Desk (87/100). FuseDesk offers users more features (6) than JIRA Service Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
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Who is more expensive? JIRA Service Desk or FuseDesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for JIRA Service Desk and FuseDesk.
JIRA Service Desk price starts at $7.50 per user/month , On a scale between 1 to 10 JIRA Service Desk is rated 2, which is much lower than the average cost of Help Desk software. FuseDesk price starts at $39 per seat/month , When comparing FuseDesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: FuseDesk is more expensive than JIRA Service Desk.
Which software includes more/better features?
We've compared JIRA Service Desk Vs. FuseDesk based on some of the most important and required Help Desk features.
JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk.
FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling.
Target customer size
The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM. and FuseDesk's target customer size include: Start up, Small business, Medium business.