Compare JIRA Service Desk and LANDesk Service Desk - Jun 2022

Shlomi LaviShlomi Lavi / Jun 22, 2022

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Bottom Line: Which is Better - JIRA Service Desk or LANDesk Service Desk?

LANDesk Service Desk is more expensive to implement (TCO) than JIRA Service Desk, and JIRA Service Desk is rated higher (87/100) than LANDesk Service Desk (79/100). LANDesk Service Desk offers users more features (8) than JIRA Service Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Atlassian Pty Ltd Vs. Landesk

Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...

Landesk: Customers worldwide use LANDesk solutions to maximize user productivity while reducing the associated IT complexities, risks and costs to the business. Research firms such as Gartner and Forrester consistently rank LANDesk as an industry leader. In fact, LANDesk is the only vendor to rank simultaneously in the following three Gartner Inc. Magic Qua...

Who is more expensive? JIRA Service Desk or LANDesk Service Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for JIRA Service Desk and LANDesk Service Desk.

JIRA Service Desk price starts at $7.50 per user/month , On a scale between 1 to 10 JIRA Service Desk is rated 2, which is much lower than the average cost of Help Desk software. LANDesk Service Desk price starts at $50 per year , When comparing LANDesk Service Desk to its competitors, the software is rated 8 - higher than the average Help Desk software cost.

Bottom line: LANDesk Service Desk is more expensive than JIRA Service Desk.

Which software includes more/better features?

We've compared JIRA Service Desk Vs. LANDesk Service Desk based on some of the most important and required Help Desk features.

JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk.

LANDesk Service Desk: Asset Management, Billing and Invoicing, ITIL Compliant, Knowledge Base/FAQ, Mobile Integration.

Target customer size

The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM. and LANDesk Service Desk's target customer size include: Small, medium and large size businesses.



JIRA Service Desk

ITQlick rating
(4.4/5)

starts at $7.50 per user/month

JIRA Service Desk is a helpdesk software developed by Atlassian Cloud. JIRA Service Desk is mainly utilized by its users as the main issue tracking tool. This software is also a major component in the managemen...

Categories: Document Management, Feedback Management, Help Desk, Self-Service Portal.

LANDesk Service Desk

ITQlick rating
(3.5/5)

starts at $50 per year

LANDesk Service Desk is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. LANDesk Service Desk received a rating of 3.5 from ITQlick team. The software c...

Categories: Help Desk, Online CRM, Small Business CRM, IT Management.

Compare specifications

Compare features

JIRA Service Desk: 0 Features

We are working to collect the list of features

LANDesk Service Desk: 8 Features

Asset Management
Billing and Invoicing
ITIL Compliant
Knowledge Base/FAQ
Mobile Integration
Reporting
Scheduling
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
JIRA Ser...
ITQlick rating
4.4/5
Score
87/100
Pricing
2/10
License pricing
$7.50 per user/month
Functionality
10
Compare
LANDesk ...
ITQlick rating
3.5/5
Score
79/100
Pricing
8/10
License pricing
$50 per year
Functionality
12
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.