Compare JIRA Service Desk and SolarWinds Service Desk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - JIRA Service Desk or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than JIRA Service Desk, and SolarWinds Service Desk is rated higher (94/100) than JIRA Service Desk (87/100). SolarWinds Service Desk offers users more features (18) than JIRA Service Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

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Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...

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Who is more expensive? JIRA Service Desk or SolarWinds?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for JIRA Service Desk and SolarWinds.

JIRA Service Desk price starts at $7.50 per user/month , On a scale between 1 to 10 JIRA Service Desk is rated 2, which is much lower than the average cost of Help Desk software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: SolarWinds is more expensive than JIRA Service Desk.

Which software includes more/better features?

We've compared JIRA Service Desk Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.

JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.