Compare JIRA Service Desk and SuiteCRM - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - JIRA Service Desk or SuiteCRM?

SuiteCRM is more expensive to implement (TCO) than JIRA Service Desk, and JIRA Service Desk is rated higher (87/100) than SuiteCRM (81/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

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Who is more expensive? JIRA Service Desk or SuiteCRM?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for JIRA Service Desk and SuiteCRM.

JIRA Service Desk price starts at $7.50 per user/month , On a scale between 1 to 10 JIRA Service Desk is rated 2, which is much lower than the average cost of Help Desk software. SuiteCRM price starts at $1,500 per license , When comparing SuiteCRM to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: JIRA Service Desk cost is around the same cost of SuiteCRM.

Which software includes more/better features?

We've compared JIRA Service Desk Vs. SuiteCRM based on some of the most important and required Help Desk features.

JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk.

SuiteCRM: We are still working to collect the list of features for SuiteCRM.

Target customer size

The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM. SuiteCRM is a designed for small businesses (1-20 employees) use, medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM.