JIRA Service Desk Vs TeamSupport (Aug 2020)
Compare PricingShlomi Lavi / Aug 11, 2020
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TeamSupport
starts at $50 per user/month
TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.
PriceDemoCompare specifications
JIRA Service Desk Specifications
ITQlick Score: | 87/100 |
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ITQlick Rating: | (4.4/5) |
Pricing: | 2/10 - low cost |
Category: | Help Desk -> JIRA Service Desk |
Company: | Atlassian Pty Ltd |
Pricing: | starts at $10 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | JIRA Service Desk review, JIRA Service Desk pricing, JIRA Service Desk alternatives |
TeamSupport Specifications
ITQlick Score: | 87/100 |
---|---|
ITQlick Rating: | (4.5/5) |
Pricing: | 2/10 - low cost |
Category: | Help Desk -> TeamSupport |
Company: | TeamSupport |
Pricing: | starts at $50 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | TeamSupport review, TeamSupport pricing, TeamSupport alternatives |
Compare features
JIRA Service Desk: 0 Features
TeamSupport: 15 Features
Bottom Line: Which is Better - JIRA Service Desk or TeamSupport?
TeamSupport is more expensive to implement (TCO - Total Cost of Ownership) than JIRA Service Desk, TeamSupport is rated with the same score (87/100) as JIRA Service Desk (87/100). TeamSupport offers more features (15) to their users than JIRA Service Desk (0). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Atlassian Pty Ltd compares with TeamSupport?
Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Who's more expensive? JIRA Service Desk or TeamSupport?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for JIRA Service Desk and TeamSupport.
JIRA Service Desk price starts at $10 per user/month , on a scale between 1 to 10 JIRA Service Desk is rated 2, which is much lower than the average cost of Help Desk software. TeamSupport price starts at $50 per user/month , when comparing TeamSupport to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: JIRA Service Desk cost is around the same cost of TeamSupport.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared JIRA Service Desk Vs. TeamSupport based on some of the most important and required Help Desk features. JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk. TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.
Target customer size
The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM. This program is aimed at the companies that know their product, but are still eager to please those their clients.
Author

Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.