Compare JIRA Service Desk and Vivantio Pro - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - JIRA Service Desk or Vivantio Pro?

Vivantio Pro is more expensive to implement (TCO) than JIRA Service Desk, and JIRA Service Desk is rated higher (87/100) than Vivantio Pro (75/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Atlassian Pty Ltd Vs. Vivantio

Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...

Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed h...

Who is more expensive? JIRA Service Desk or Vivantio Pro?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for JIRA Service Desk and Vivantio Pro.

JIRA Service Desk price starts at $7.50 per user/month , On a scale between 1 to 10 JIRA Service Desk is rated 2, which is much lower than the average cost of Help Desk software. Vivantio Pro price starts at $42 per user/month , When comparing Vivantio Pro to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Vivantio Pro is more expensive than JIRA Service Desk.

Which software includes more/better features?

We've compared JIRA Service Desk Vs. Vivantio Pro based on some of the most important and required Help Desk features.

JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk.

Vivantio Pro: We are still working to collect the list of features for Vivantio Pro.

Target customer size

The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM. and Vivantio Pro's target customer size include: Small, medium and large size businesses.