Compare jive communications and Five9 Cloud Contact Center - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - jive communications or Five9 Cloud Contact Center?

Five9 Cloud Contact Center is more expensive to implement (TCO) than jive communications, and jive communications is rated higher (93/100) than Five9 Cloud Contact Center (89/100). Five9 Cloud Contact Center offers users more features (5) than jive communications (3).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

JIVE Vs. Five9

JIVE: Jive is the pioneer and world’s leading provider of social business solutions. Our products apply powerful technology that helps people connect, communicate and collaborate to get more work done and solve their biggest business challenges.

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? jive communications or Five9 Cloud Contact Center?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for jive communications and Five9 Cloud Contact Center.

jive communications price starts at $18.95 per user/month , On a scale between 1 to 10 jive communications is rated 2, which is much lower than the average cost of VoIP software. Five9 Cloud Contact Center price starts at $100 per feature/month , When comparing Five9 Cloud Contact Center to its competitors, the software is rated 10 - much higher than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than jive communications.

Which software includes more/better features?

We've compared jive communications Vs. Five9 Cloud Contact Center based on some of the most important and required VoIP features.

jive communications: Customer Service, Sales Automation, Social Media.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

Target customer size

Jive Software develops solutions which combine social networking and media into an integrated platform in a business environment. The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.