JobNimbus Vs Zendesk (May 2021)

Shlomi LaviShlomi Lavi / May 01, 2021

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Bottom Line: Which is Better - JobNimbus or Zendesk?

Zendesk is more expensive to implement (TCO) than JobNimbus, JobNimbus is rated higher (94/100) than Zendesk (92/100). Zendesk offers more features (23) to their users than JobNimbus (15).

Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How JobNimbus compares with Zendesk?

JobNimbus: JobNimbus was developed with the cooperation of leading industry trainers to solve the problem of project management. JobNimbus is the first CRM developed from the ground up to be a ultra simple, usable, yet powerful tool to help contractors take control of their jobs like never before. Here at JobNimbus we are committed to delivering the best user...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who's more expensive? JobNimbus or Zendesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for JobNimbus and Zendesk.

JobNimbus price starts at $25 per user/month , on a scale between 1 to 10 JobNimbus is rated 2, which is much lower than the average cost of CRM software. Zendesk price starts at $49 per user/month , when comparing Zendesk to their competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: JobNimbus cost is around the same cost of Zendesk.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared JobNimbus Vs. Zendesk based on some of the most important and required CRM features. JobNimbus: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Collaboration, Document Management, Project Management, Task Management, Billing/Invoicing, Contact Management, Customer Service, Dashboards. Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

JobNimbus CRM is best suited for small and medium businesses and offers a cost effective solution since it combines project management and customer relationship management into one system. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.

JobNimbus

ITQlick rating
(4.6/5)

starts at $25 per user/month

JobNimbus CRM is a cloud-based CRM that also incorporates project management, thus simplifying daily organizational tasks and management issues. This solution is a product of JobNimbus which is committed to de...

Categories: Construction, Construction Apps, Roofing Contractor, Web Based Construction.

Zendesk

ITQlick rating
(4.3/5)

starts at $49 per user/month

Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with cus...

Categories: Customer Service, Ticket Management, Help Desk, Document Management, CRM.

Compare specifications

Zendesk Specifications

ITQlick Score: 92/100
ITQlick Rating: (4.3/5)
Pricing: 2/10 - low cost
Category: CRM -> Zendesk
Company: Zendesk
Pricing: starts at $49 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Zendesk review, Zendesk pricing, Zendesk alternatives

Compare features

JobNimbus: 15 Features

Collaboration
Document Management
Project Management
Task Management
Billing/Invoicing
Contact Management
Customer Service
Dashboards
Lead Management
Marketing Automation
Remote Access
Sales Automation
Sales Forecasting
Sales Reports
Workflow Rules & Management

Zendesk: 23 Features

Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Change Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Mail Order Sales
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
JobNimbus
ITQlick rating
4.6/5
Score
94/100
Pricing
2/10
License pricing
$25 per user/month
Functionality
35
Compare
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
48
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$12.50 per user/month
Functionality
19
Salesforce
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$12 per user/month
Functionality
36
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.