Shlomi Lavi /
Sep 28, 2023
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Bottom Line: Which is Better - JobNimbus or Zendesk?
Zendesk is more expensive to implement (TCO) than JobNimbus, and JobNimbus is rated higher (94/100) than Zendesk (92/100). Zendesk offers users more features (23) than JobNimbus (15).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
JobNimbus Vs. Zendesk
JobNimbus: JobNimbus was developed with the cooperation of leading industry trainers to solve the problem of project management. JobNimbus is the first CRM developed from the ground up to be a ultra simple, usable, yet powerful tool to help contractors take control of their jobs like never before. Here at JobNimbus we are committed to delivering the best user...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? JobNimbus or Zendesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for JobNimbus and Zendesk.
JobNimbus price starts at $99 per month , On a scale between 1 to 10 JobNimbus is rated 2, which is much lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: JobNimbus cost is around the same cost of Zendesk.
Which software includes more/better features?
We've compared JobNimbus Vs. Zendesk based on some of the most important and required CRM features.
JobNimbus: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Collaboration, Document Management, Project Management, Task Management, Billing/Invoicing, Contact Management, Customer Service, Dashboards.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
JobNimbus CRM is best suited for small and medium businesses and offers a cost effective solution since it combines project management and customer relationship management into one system. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.