Shlomi Lavi / Dec 12, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
KANA Express is more expensive to implement (TCO) than Pega CRM, and Pega CRM is rated higher (87/100) than KANA Express (77/100). Pega CRM offers users more features (3) than KANA Express (1). There is a clear winner in this case and it is Pega CRM!
Looking for the right Social Media Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Verint: ...
Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.
The real total cost of ownership (TCO) of Social Media Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KANA Express and Chordiant.
KANA Express price starts at $100 per user/month , On a scale between 1 to 10 KANA Express is rated 8, which is higher than the average cost of Social Media Management software. Chordiant price starts at $90 per user/month , When comparing Chordiant to its competitors, the software is rated 4 - lower than the average Social Media Management software cost.
Bottom line: KANA Express is more expensive than Chordiant.
We've compared KANA Express Vs. Pega CRM based on some of the most important and required Social Media Management features.
KANA Express: Customer Service.
Chordiant: Data Import/Export, Basic Reports, Online Customer Support.
Verint Systems created the KANA Express software as a CRM tool for medium-sized businesses. and Chordiant's target customer size include: Start up, Small business, Medium business, Large business.
starts at $100 per user/month
KANA Express was developed by Verint System as a cloud-computing hosting and on-premise CRM program. It was designed to be sophisticated, yet simple to use. Its features will make great customer experiences acr...
Compare Pricingstarts at $90 per user/month
Pega CRM was formerly called Chordiant is a cloud-based customer relationship management system that helps users to combine customer management services with sales and marketing operations.
Compare Pricing| ITQlick Score: | 77/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 8/10 - high cost |
| Category: | Social Media Management -> KANA Express review |
| Company: | Verint |
| Pricing: | starts at $100 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | KANA Express review, KANA Express pricing, KANA Express alternatives |
| ITQlick Score: | 87/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Customer Experience Management -> Pega CRM review |
| Company: | Pegasystems |
| Pricing: | starts at $90 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop |
| Links: | Pega CRM review, Pega CRM pricing, Pega CRM alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.