Compare KANA Express and Pipedrive - Mar 2023

Shlomi LaviShlomi Lavi / Mar 07, 2023

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Bottom Line: Which is Better - KANA Express or Pipedrive?

KANA Express is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than KANA Express (77/100). Pipedrive offers users more features (4) than KANA Express (1). There is a clear winner in this case and it is Pipedrive!

Looking for the right Social Media Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Verint Vs. Pipedrive

Verint: ...

Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...

Who is more expensive? KANA Express or Pipedrive?

The real total cost of ownership (TCO) of Social Media Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KANA Express and Pipedrive.

KANA Express price starts at $100 per user/month , On a scale between 1 to 10 KANA Express is rated 8, which is higher than the average cost of Social Media Management software. Pipedrive price starts at $9.90 per user/month , When comparing Pipedrive to its competitors, the software is rated 2 - much lower than the average Social Media Management software cost.

Bottom line: KANA Express is more expensive than Pipedrive.

Which software includes more/better features?

We've compared KANA Express Vs. Pipedrive based on some of the most important and required Social Media Management features.

KANA Express: Customer Service.

Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .

Target customer size

Verint Systems created the KANA Express software as a CRM tool for medium-sized businesses. Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.



KANA Express

ITQlick rating
(3.5/5)

starts at $100 per user/month

KANA Express was developed by Verint System as a cloud-computing hosting and on-premise CRM program. It was designed to be sophisticated, yet simple to use. Its features will make great customer experiences acr...

Categories: CRM, Call Center, Complaint Management, Customer Loyalty.

Pipedrive

ITQlick rating
(4.6/5)

starts at $9.90 per user/month

Pipedrive is sales pipeline management software for small demanding teams. It is simple to use yet very powerful. Pipedrive CRM is able to organise leads in a way that users can have great overview of sales at ...

Categories: Casino CRM, Channel Management, Customer Relationship Management, Customer Loyalty, Healthcare CRM.

Compare specifications

Compare features

KANA Express: 1 Features

Customer Service

Pipedrive: 4 Features

Customer Service
Marketing Automation
Sales Automation
Collaboration Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
KANA Exp...
ITQlick rating
3.5/5
Score
77/100
Pricing
8/10
License pricing
$100 per user/month
Functionality
23
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Radian6
ITQlick rating
3.4/5
Score
92/100
Pricing
4.8/10
License pricing
$1,000 per organization/month
Functionality
8
Televerde
ITQlick rating
5/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
3
Adobe So...
ITQlick rating
3.5/5
Score
91/100
Pricing
5.4/10
License pricing
$52.99 per month
Functionality
8

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.