Shlomi Lavi /
Apr 10, 2024
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Bottom Line: Which is Better - KANA Express or Salesforce CRM?
KANA Express is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than KANA Express (77/100). Salesforce CRM offers users more features (21) than KANA Express (1). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right Social Media Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Verint Vs. Salesforce.com
Verint: ...
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who is more expensive? KANA Express or Salesforce?
The real total cost of ownership (TCO) of Social Media Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KANA Express and Salesforce.
KANA Express price starts at $100 per user/month , On a scale between 1 to 10 KANA Express is rated 8, which is higher than the average cost of Social Media Management software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Social Media Management software cost.
Bottom line: KANA Express is more expensive than Salesforce.
Which software includes more/better features?
We've compared KANA Express Vs. Salesforce CRM based on some of the most important and required Social Media Management features.
KANA Express: Customer Service.
Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.
Target customer size
Verint Systems created the KANA Express software as a CRM tool for medium-sized businesses. Salesforce is optimal for people as well as companies.