Shlomi Lavi /
Mar 07, 2023
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - KANA Express or Zoho CRM?
KANA Express is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than KANA Express (77/100). Zoho CRM offers users more features (16) than KANA Express (1). There is a clear winner in this case and it is Zoho CRM!
Looking for the right Social Media Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Verint Vs. Zoho
Verint: ...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Who is more expensive? KANA Express or Zoho CRM?
The real total cost of ownership (TCO) of Social Media Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KANA Express and Zoho CRM.
KANA Express price starts at $100 per user/month , On a scale between 1 to 10 KANA Express is rated 8, which is higher than the average cost of Social Media Management software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Social Media Management software cost.
Bottom line: KANA Express is more expensive than Zoho CRM.
Which software includes more/better features?
We've compared KANA Express Vs. Zoho CRM based on some of the most important and required Social Media Management features.
KANA Express: Customer Service.
Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.
Target customer size
Verint Systems created the KANA Express software as a CRM tool for medium-sized businesses. Zoho CRM is focused on startup to medium firms in different markets.