Shlomi Lavi /
Jan 10, 2023
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Bottom Line: Which is Better - Kapture CRM or Customer Thermometer?
Kapture CRM is more expensive to implement (TCO) than Customer Thermometer, and Customer Thermometer is rated higher (97/100) than Kapture CRM (75/100). Customer Thermometer offers users more features (7) than Kapture CRM (0). There is a clear winner in this case and it is Customer Thermometer!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
KAPTURE Vs. Customer Thermometer
KAPTURE: Welcome and congratulations! You’re finally going to say good bye to all your niggling worries related to sales, marketing and other operational hassles. An ingenious cloud based Sales CRM Platform, developed by a panel of technology experts and highly experienced professionals from different industries, KAPTURE is your one-stop solution to automat...
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
Who is more expensive? Kapture CRM or Customer Thermometer?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kapture CRM and Customer Thermometer.
Kapture CRM price starts at $35 per user/month , On a scale between 1 to 10 Kapture CRM is rated 8, which is higher than the average cost of Customer Service software. Customer Thermometer price starts at $29 per month , When comparing Customer Thermometer to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: Kapture CRM is more expensive than Customer Thermometer.
Which software includes more/better features?
We've compared Kapture CRM Vs. Customer Thermometer based on some of the most important and required Customer Service features.
Kapture CRM: We are still working to collect the list of features for Kapture CRM.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.
Target customer size
Kapture CRM is a tool designed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM. Customer Thermometer is ideal for different companies, big or small.