Shlomi Lavi /
Jan 10, 2023
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Bottom Line: Which is Better - Kapture CRM or Zoho Support?
Kapture CRM is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than Kapture CRM (75/100). Zoho Support offers users more features (24) than Kapture CRM (0). There is a clear winner in this case and it is Zoho Support!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
KAPTURE Vs. Zoho
KAPTURE: Welcome and congratulations! You’re finally going to say good bye to all your niggling worries related to sales, marketing and other operational hassles. An ingenious cloud based Sales CRM Platform, developed by a panel of technology experts and highly experienced professionals from different industries, KAPTURE is your one-stop solution to automat...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Who is more expensive? Kapture CRM or Zoho Support?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kapture CRM and Zoho Support.
Kapture CRM price starts at $35 per user/month , On a scale between 1 to 10 Kapture CRM is rated 8, which is higher than the average cost of Customer Service software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Kapture CRM is more expensive than Zoho Support.
Which software includes more/better features?
We've compared Kapture CRM Vs. Zoho Support based on some of the most important and required Customer Service features.
Kapture CRM: We are still working to collect the list of features for Kapture CRM.
Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.
Target customer size
Kapture CRM is a tool designed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.