Compare Kaseya VSA and Cherwell Service - May 2022

Shlomi LaviShlomi Lavi / May 14, 2022

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Bottom Line: Which is Better - Kaseya VSA or Cherwell Service?

Cherwell Service is more expensive to implement (TCO) than Kaseya VSA, and Kaseya VSA is rated higher (85/100) than Cherwell Service (77/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Kaseya Vs.

Kaseya: It may seem a bit odd, almost contradictory, for Kaseya to feature an About Us section when everything we do is really about you, not us in the least. Granted, without our IT automation software, your success might not be quite so certain or come so easily, but Kaseya can only take part of the credit.

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Who is more expensive? Kaseya VSA or Cherwell Service Management?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kaseya VSA and Cherwell Service Management.

Kaseya VSA price starts at $1,100 per year , On a scale between 1 to 10 Kaseya VSA is rated 2, which is much lower than the average cost of Help Desk software. Cherwell Service Management price starts at $189 per month , When comparing Cherwell Service Management to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Cherwell Service Management is more expensive than Kaseya VSA.

Which software includes more/better features?

We've compared Kaseya VSA Vs. Cherwell Service based on some of the most important and required Help Desk features.

Kaseya VSA: We are still working to collect the list of features for Kaseya VSA.

Cherwell Service Management: We are still working to collect the list of features for Cherwell Service Management.

Target customer size

Kaseya VSA system is designed to provide assistance to start-ups, small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT) and Systems Management industry, mainly those businesses engaging in the field of auditing, asset management, help desk and IT. and Cherwell Service Management's target customer size include: Small, medium and large size businesses.

Kaseya VSA

ITQlick rating
(4.1/5)

starts at $1,100 per year

Kaseya VSA is an IT Systems Management software designed to provide assistance to any forms of businesses, thanks to the fully integrated IT management system. Through this, users are empowered to make huge imp...

Categories: Fixed Asset Management, Audit Management, Help Desk, Configuration management.

Cherwell Service

ITQlick rating
(4.4/5)

starts at $189 per month

Cherwell Service Management is a cloud-based IT asset & service management, HR Service, project, facilities and security solution designed to offer teams in organizations the ability to automate, implement, and...

Categories: Complaint Management, Customer Success, Help Desk, Online CRM, Self-Service Portal.

Compare specifications

Compare features

Kaseya VSA: 0 Features

We are working to collect the list of features

Cherwell Service Management: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Kaseya V...
ITQlick rating
4.1/5
Score
85/100
Pricing
2/10
License pricing
$1,100 per year
Functionality
7
Compare
Cherwell...
ITQlick rating
4.4/5
Score
77/100
Pricing
6/10
License pricing
$189 per month
Functionality
22
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.