Shlomi Lavi /
May 14, 2022
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Bottom Line: Which is Better - Kaseya VSA or Cherwell Service?
Cherwell Service is more expensive to implement (TCO) than Kaseya VSA, and Kaseya VSA is rated higher (85/100) than Cherwell Service (77/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Kaseya Vs.
Kaseya: It may seem a bit odd, almost contradictory, for Kaseya to feature an About Us section when everything we do is really about you, not us in the least. Granted, without our IT automation software, your success might not be quite so certain or come so easily, but Kaseya can only take part of the credit.
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Who is more expensive? Kaseya VSA or Cherwell Service Management?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kaseya VSA and Cherwell Service Management.
Kaseya VSA price starts at $1,100 per year , On a scale between 1 to 10 Kaseya VSA is rated 2, which is much lower than the average cost of Help Desk software. Cherwell Service Management price starts at $189 per month , When comparing Cherwell Service Management to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Cherwell Service Management is more expensive than Kaseya VSA.
Which software includes more/better features?
We've compared Kaseya VSA Vs. Cherwell Service based on some of the most important and required Help Desk features.
Kaseya VSA: We are still working to collect the list of features for Kaseya VSA.
Cherwell Service Management: We are still working to collect the list of features for Cherwell Service Management.
Target customer size
Kaseya VSA system is designed to provide assistance to start-ups, small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT) and Systems Management industry, mainly those businesses engaging in the field of auditing, asset management, help desk and IT. and Cherwell Service Management's target customer size include: Small, medium and large size businesses.