Compare Kaseya VSA and LogicMonitor - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Kaseya VSA or LogicMonitor?

LogicMonitor is more expensive to implement (TCO) than Kaseya VSA, and Kaseya VSA is rated higher (85/100) than LogicMonitor (79/100). LogicMonitor offers users more features (3) than Kaseya VSA (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Kaseya Vs. LogicMonitor Inc.

Kaseya: It may seem a bit odd, almost contradictory, for Kaseya to feature an About Us section when everything we do is really about you, not us in the least. Granted, without our IT automation software, your success might not be quite so certain or come so easily, but Kaseya can only take part of the credit.

LogicMonitor Inc.: LogicMonitor is the SaaS-based monitoring solution that dramatically reduces the complexity and staff time required to effectively monitor your IT infrastructure — whether on-premise, physical, virtual, or in the cloud. LogicMonitor contains embedded knowledge of everything in your technology stack — networking gear, servers, hypervisors, applicati...

Who is more expensive? Kaseya VSA or LogicMonitor Hosted Monitoring Service?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kaseya VSA and LogicMonitor Hosted Monitoring Service.

Kaseya VSA price starts at $1,100 per year , On a scale between 1 to 10 Kaseya VSA is rated 2, which is much lower than the average cost of Help Desk software. LogicMonitor Hosted Monitoring Service price starts at $20 per user/month , When comparing LogicMonitor Hosted Monitoring Service to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: LogicMonitor Hosted Monitoring Service is more expensive than Kaseya VSA.

Which software includes more/better features?

We've compared Kaseya VSA Vs. LogicMonitor based on some of the most important and required Help Desk features.

Kaseya VSA: We are still working to collect the list of features for Kaseya VSA.

LogicMonitor Hosted Monitoring Service: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Kaseya VSA system is designed to provide assistance to start-ups, small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT) and Systems Management industry, mainly those businesses engaging in the field of auditing, asset management, help desk and IT. Customers of the software include businesses of all sizes.