Shlomi Lavi /
May 14, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Kaseya VSA or OpenSpan Desktop Automation?
OpenSpan Desktop Automation is more expensive to implement (TCO) than Kaseya VSA, and OpenSpan Desktop Automation is rated higher (86/100) than Kaseya VSA (85/100). OpenSpan Desktop Automation offers users more features (3) than Kaseya VSA (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Kaseya Vs. OpenSpan
Kaseya: It may seem a bit odd, almost contradictory, for Kaseya to feature an About Us section when everything we do is really about you, not us in the least. Granted, without our IT automation software, your success might not be quite so certain or come so easily, but Kaseya can only take part of the credit.
OpenSpan: OpenSpan® provides Desktop Analytics and Desktop Automation software that enables Global 2000 organizations to improve user processes for greater productivity. With OpenSpan Desktop Analytics™ , these organizations collect user activity data from the desktops of front line and back-office workers to discover how users interact with their applicatio...
Who is more expensive? Kaseya VSA or OpenSpan Desktop Automation?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kaseya VSA and OpenSpan Desktop Automation.
Kaseya VSA price starts at $1,100 per year , On a scale between 1 to 10 Kaseya VSA is rated 2, which is much lower than the average cost of Help Desk software. OpenSpan Desktop Automation accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Kaseya VSA is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Kaseya VSA cost is around the same cost of OpenSpan Desktop Automation.
Which software includes more/better features?
We've compared Kaseya VSA Vs. OpenSpan Desktop Automation based on some of the most important and required Help Desk features.
Kaseya VSA: We are still working to collect the list of features for Kaseya VSA.
OpenSpan Desktop Automation: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Kaseya VSA system is designed to provide assistance to start-ups, small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT) and Systems Management industry, mainly those businesses engaging in the field of auditing, asset management, help desk and IT. and OpenSpan Desktop Automation's target customer size include: SMBs.