Compare Kaseya VSA and Uptime Infrastructure Monitor - Jan 2023

Shlomi Lavi

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Bottom Line: Which is Better - Kaseya VSA or Uptime Infrastructure Monitor?

Uptime Infrastructure Monitor is more expensive to implement (TCO) than Kaseya VSA, and Kaseya VSA is rated higher (85/100) than Uptime Infrastructure Monitor (80/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Kaseya Vs. IDERA, Inc.

Kaseya: It may seem a bit odd, almost contradictory, for Kaseya to feature an About Us section when everything we do is really about you, not us in the least. Granted, without our IT automation software, your success might not be quite so certain or come so easily, but Kaseya can only take part of the credit.

IDERA, Inc.: IDERA understands that IT doesn’t run on the network – it runs on the data and databases that power your business. That’s why we design our products with the database as the nucleus of your IT universe. Our database lifecycle management solutions allow database and IT professionals to design, monitor and manage data systems with complete confidenc...

Who is more expensive? Kaseya VSA or Uptime Infrastructure Monitor?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kaseya VSA and Uptime Infrastructure Monitor.

Kaseya VSA price starts at $1,100 per year , On a scale between 1 to 10 Kaseya VSA is rated 2, which is much lower than the average cost of Help Desk software. Uptime Infrastructure Monitor price starts at $997.60 per license , When comparing Uptime Infrastructure Monitor to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Kaseya VSA cost is around the same cost of Uptime Infrastructure Monitor.

Which software includes more/better features?

We've compared Kaseya VSA Vs. Uptime Infrastructure Monitor based on some of the most important and required Help Desk features.

Kaseya VSA: We are still working to collect the list of features for Kaseya VSA.

Uptime Infrastructure Monitor: We are still working to collect the list of features for Uptime Infrastructure Monitor.

Target customer size

Kaseya VSA system is designed to provide assistance to start-ups, small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT) and Systems Management industry, mainly those businesses engaging in the field of auditing, asset management, help desk and IT. The general users of Uptime Infrastructure Monitor are those engaging with small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses that harness the services from IT, web and data hosting and other related information services, mainly with IT management, performance management and application monitoring.