Kaseya VSA Vs Zoho Desk

Shlomi LaviShlomi Lavi / Aug 04, 2021

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Bottom Line: Which is Better - Kaseya VSA or Zoho Desk?

Zoho Desk is more expensive to implement (TCO) than Kaseya VSA, Zoho Desk is rated higher (92/100) than Kaseya VSA (85/100).

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Kaseya compares with Zoho Corporation ?

Kaseya: It may seem a bit odd, almost contradictory, for Kaseya to feature an About Us section when everything we do is really about you, not us in the least. Granted, without our IT automation software, your success might not be quite so certain or come so easily, but Kaseya can only take part of the credit.

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who's more expensive? Kaseya VSA or Zoho Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Kaseya VSA and Zoho Desk.

Kaseya VSA price starts at $1,100 per year , on a scale between 1 to 10 Kaseya VSA is rated 2, which is much lower than the average cost of Help Desk software. Zoho Desk price starts at $14 per user/month , when comparing Zoho Desk to their competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line:Zoho Desk is more expensive than Kaseya VSA.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Kaseya VSA Vs. Zoho Desk based on some of the most important and required Help Desk features. Kaseya VSA: We are still working to collect the list of features for Kaseya VSA. Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Target customer size

Kaseya VSA system is designed to provide assistance to start-ups, small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT) and Systems Management industry, mainly those businesses engaging in the field of auditing, asset management, help desk and IT. and Zoho Desk's target customer size include: Small, medium and large size businesses.

Kaseya VSA

ITQlick rating
(4.1/5)

starts at $1,100 per year

Kaseya VSA is an IT Systems Management software designed to provide assistance to any forms of businesses, thanks to the fully integrated IT management system. Through this, users are empowered to make huge imp...

Categories: Fixed Asset Management, Audit Management, Help Desk, Configuration management.

Zoho Desk

ITQlick rating
(4.5/5)

starts at $14 per user/month

Zoho Desk is a cloud-based Help Desk software that allows users to scale up productivity levels through Ticket Assignment refinements and context windows. It also allows them to minimize decision-making time th...

Categories: .

Compare specifications

Compare features

Kaseya VSA: 0 Features

We are working to collect the list of features

Zoho Desk: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Kaseya
ITQlick rating
4.1/5
Score
85/100
Pricing
2/10
License pricing
$1,100 per year
Functionality
7
Review
Compare
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.