Compare Kayako Fusion and Pipedrive - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Kayako Fusion or Pipedrive?

Kayako Fusion is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than Kayako Fusion (80/100). Kayako Fusion offers users more features (6) than Pipedrive (4).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Kayako Vs. Pipedrive

Kayako : Established in 2001, Kayako builds the world's leading helpdesk and customer engagement solutions which help organizations deliver better customer support. We are passionate about the customer support and experts in creating elegant and powerful web applications to do the job and grow relationships.

Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...

Who is more expensive? Kayako Fusion or Pipedrive?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kayako Fusion and Pipedrive.

Kayako Fusion price starts at $60 per agent/month , On a scale between 1 to 10 Kayako Fusion is rated 2, which is much lower than the average cost of Customer Service software. Pipedrive price starts at $9.90 per user/month , When comparing Pipedrive to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.

Bottom line: Kayako Fusion cost is around the same cost of Pipedrive.

Which software includes more/better features?

We've compared Kayako Fusion Vs. Pipedrive based on some of the most important and required Customer Service features.

Kayako Fusion: Data Import/Export, Data Import/Export, Basic Reports, Basic Reports, Online Customer Support, Online Customer Support.

Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.