Shlomi Lavi / Sep 19, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Pipeline Pilot is more expensive to implement (TCO) than Kayako Fusion, and Pipeline Pilot is rated higher (87/100) than Kayako Fusion (80/100). Kayako Fusion offers users more features (6) than Pipeline Pilot (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Kayako : Established in 2001, Kayako builds the world's leading helpdesk and customer engagement solutions which help organizations deliver better customer support. We are passionate about the customer support and experts in creating elegant and powerful web applications to do the job and grow relationships.
Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kayako Fusion and Pipeline Pilot.
Kayako Fusion price starts at $60 per agent/month , On a scale between 1 to 10 Kayako Fusion is rated 2, which is much lower than the average cost of Customer Service software. Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Kayako Fusion is rated 2, which is much lower than the average cost of Customer Service software.
Bottom line: Pipeline Pilot is more expensive than Kayako Fusion.
We've compared Kayako Fusion Vs. Pipeline Pilot based on some of the most important and required Customer Service features.
Kayako Fusion: Data Import/Export, Data Import/Export, Basic Reports, Basic Reports, Online Customer Support, Online Customer Support.
Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.
Customers of the software include small and medium businesses as well as large enterprises. and Pipeline Pilot's target customer size include: Small business, Medium business, Private use.
starts at $60 per agent/month
Kayako Fusion is a help desk management solution for businesses of all sizes. Its capabilities include request tracking, ticketing management, customization, and others. The software was designed and la...
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Pipeline Pilot is a cloud-based data analytics and simulation software that is specifically designed for scientists and scientific research. The software is used to automate the processes of analyzing and repor...
Compare Pricing| ITQlick Score: | 80/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Customer Service -> Kayako Fusion review |
| Company: | Kayako |
| Pricing: | starts at $60 per agent/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | Kayako Fusion review, Kayako Fusion pricing, Kayako Fusion alternatives |
| ITQlick Score: | 87/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> Pipeline Pilot review |
| Company: | Accelrys |
| Typical customers: | Small business, Medium business, Private use |
| Platforms: | Desktop |
| Links: | Pipeline Pilot review, Pipeline Pilot pricing, Pipeline Pilot alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.