Shlomi Lavi /
Sep 19, 2022
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Bottom Line: Which is Better - Kayako Fusion or Sales Service Cloud?
Sales Service Cloud is more expensive to implement (TCO) than Kayako Fusion, and Sales Service Cloud is rated higher (83/100) than Kayako Fusion (80/100). Sales Service Cloud offers users more features (15) than Kayako Fusion (6).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Kayako Vs. Salesforce.com
Kayako : Established in 2001, Kayako builds the world's leading helpdesk and customer engagement solutions which help organizations deliver better customer support. We are passionate about the customer support and experts in creating elegant and powerful web applications to do the job and grow relationships.
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who is more expensive? Kayako Fusion or Sales Service Cloud?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kayako Fusion and Sales Service Cloud.
Kayako Fusion price starts at $60 per agent/month , On a scale between 1 to 10 Kayako Fusion is rated 2, which is much lower than the average cost of Customer Service software. Sales Service Cloud price starts at $25 per user/month , When comparing Sales Service Cloud to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: Sales Service Cloud is more expensive than Kayako Fusion.
Which software includes more/better features?
We've compared Kayako Fusion Vs. Sales Service Cloud based on some of the most important and required Customer Service features.
Kayako Fusion: Data Import/Export, Data Import/Export, Basic Reports, Basic Reports, Online Customer Support, Online Customer Support.
Sales Service Cloud: Campaign Dashboard, Contact Management, Customer Service, Customer Support Tracking, Dashboards.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. Sales Service Cloud offers CRM solutions for companies of all sizes, small, mid-size and enterprise organizations.