Shlomi Lavi /
Dec 29, 2022
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Bottom Line: Which is Better - Kayako Fusion or Salesforce CRM?
Kayako Fusion is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Kayako Fusion (80/100). Salesforce CRM offers users more features (21) than Kayako Fusion (6). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Kayako Vs. Salesforce.com
Kayako : Established in 2001, Kayako builds the world's leading helpdesk and customer engagement solutions which help organizations deliver better customer support. We are passionate about the customer support and experts in creating elegant and powerful web applications to do the job and grow relationships.
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who is more expensive? Kayako Fusion or Salesforce?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kayako Fusion and Salesforce.
Kayako Fusion price starts at $60 per agent/month , On a scale between 1 to 10 Kayako Fusion is rated 2, which is much lower than the average cost of Customer Service software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Kayako Fusion cost is around the same cost of Salesforce.
Which software includes more/better features?
We've compared Kayako Fusion Vs. Salesforce CRM based on some of the most important and required Customer Service features.
Kayako Fusion: Data Import/Export, Data Import/Export, Basic Reports, Basic Reports, Online Customer Support, Online Customer Support.
Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. Salesforce is optimal for people as well as companies.