Shlomi Lavi /
Oct 24, 2022
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Bottom Line: Which is Better - Kayako Fusion or ServiceNow?
ServiceNow is more expensive to implement (TCO) than Kayako Fusion, and Kayako Fusion is rated higher (80/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than Kayako Fusion (6).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Kayako Vs. Servicenow
Kayako : Established in 2001, Kayako builds the world's leading helpdesk and customer engagement solutions which help organizations deliver better customer support. We are passionate about the customer support and experts in creating elegant and powerful web applications to do the job and grow relationships.
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Who is more expensive? Kayako Fusion or ServiceNow?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kayako Fusion and ServiceNow.
Kayako Fusion price starts at $60 per agent/month , On a scale between 1 to 10 Kayako Fusion is rated 2, which is much lower than the average cost of Customer Service software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: ServiceNow is more expensive than Kayako Fusion.
Which software includes more/better features?
We've compared Kayako Fusion Vs. ServiceNow based on some of the most important and required Customer Service features.
Kayako Fusion: Data Import/Export, Data Import/Export, Basic Reports, Basic Reports, Online Customer Support, Online Customer Support.
ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. Customers of the software include businesses of all sizes and a variety of types.