Keap Vs SugarCRM (Feb 2021)

Shlomi LaviShlomi Lavi / Feb 11, 2021

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Bottom Line: Which is Better - Keap or SugarCRM?

Keap is more expensive to implement (TCO) than SugarCRM, SugarCRM is rated higher (90/100) than Keap (82/100). SugarCRM offers more features (21) to their users than Keap (13). There is a clear winner in this case and it is SugarCRM!

Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Keap compares with SugarCRM ?

Keap: Our top-tier offering is for established service-based businesses looking for a CRM with advanced sales and marketing automation, fully-customizable campaigns, and that integrates with their existing apps.

SugarCRM : SugarCRM’s mission is to empower organizations to gain and retain customers by providing greater efficiency and control over the sales pipeline. As an open-platform web-based CRM solution, Sugar is easy to customize to meet an organization’s changing needs. It is also affordable, easy-to-use and offers a competitive advantage by providing organizat...

Who's more expensive? Keap or SugarCRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Keap and SugarCRM.

Keap price starts at $199 per month , on a scale between 1 to 10 Keap is rated 6, which is similar to the average cost of CRM software. SugarCRM price starts at $52 per user/month , when comparing SugarCRM to their competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: Keap is more expensive than SugarCRM.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Keap Vs. SugarCRM based on some of the most important and required CRM features. Keap: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email Marketing, Knowledge Base, Marketing Automation, CRM, Customer Relationship Management, Campaign Management, Lead Management, Lead Tracking. SugarCRM: Customer Service, Email Marketing, Marketing Automation, Sales Automation, Collaboration Center .

Target customer size

Keap's typical customers include: Small businesses and start ups, SugarCRM is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, SugarCRM Enterprise offers flexible features that can be tailored to your needs.

Keap

ITQlick rating
(4.1/5)

starts at $199 per month

Keap is a marketing, sales, and CRM software that helps businesses follow up with customers and new clients by automatically sending emails and automating repetitive processes.

Categories: Predictive analytics, CRM, Customer Relationship Management, Online CRM.

SugarCRM

ITQlick rating
(4/5)

starts at $52 per user/month

SugarCRM is a complete customer relationship management software that is offered on the cloud and serves businesses for any size. The software helps businesses to handle various functions such as sales automat...

Categories: Call Center, Complaint Management, Customer Relationship Management, Customer Service, Customer Success.

Compare specifications

Keap Specifications

ITQlick Score: 82/100
ITQlick Rating: (4.1/5)
Pricing: 6/10 - average cost
Category: CRM -> Keap
Company: Keap
Pricing: starts at $199 per month
Typical customers: Small businesses and start ups
Platforms: Desktop, Mobile, Cloud
Links: Keap review, Keap pricing, Keap alternatives

SugarCRM Specifications

ITQlick Score: 90/100
ITQlick Rating: (4/5)
Pricing: 4/10 - average cost
Category: CRM -> SugarCRM
Company: SugarCRM
Pricing: starts at $52 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop
Links: SugarCRM review, SugarCRM pricing, SugarCRM alternatives

Compare features

Keap: 13 Features

Email Marketing
Knowledge Base
Marketing Automation
CRM
Customer Relationship Management
Campaign Management
Lead Management
Lead Tracking
eCommerce
Task Management
Contact Management
Inventory Management
Social Analytics

SugarCRM: 21 Features

Customer Service
Email Marketing
Marketing Automation
Sales Automation
Collaboration Center
Campaign Management
Case Management
Contact Management
Contract Management
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Marketing Automation
Remote Access
Sales Automation
Sales Forecasting
Social Media
Collaboration Center
Report Viewing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Keap
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
82/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$199 per month
Functionality
31
Review
Compare
SugarCRM
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.4/10
License pricing license pricing (if provided by the software vendor)
$52 per user/month
Functionality
61
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
99/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
19
Salesforce
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
98/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$25 per user/month
Functionality
28
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
98/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
36
Review
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Author
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Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.