Compare Keap and Symantec ServiceDesk - Jan 2023

Shlomi Lavi

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Bottom Line: Which is Better - Keap or Symantec ServiceDesk?

Symantec ServiceDesk is more expensive to implement (TCO) than Keap, and Keap is rated higher (97/100) than Symantec ServiceDesk (75/100). Keap offers users more features (15) than Symantec ServiceDesk (0). There is a clear winner in this case and it is Keap!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Infusionsoft Vs. Symantec

Infusionsoft: At Infusionsoft, we've dedicated ourselves to a single purpose: help small businesses succeed. It's our sole reason for existence. We live out this calling (some say obsession) by building the only all-in-one sales and marketing software that makes it easy for small businesses to get organized, attract more customers, grow sales and save massive...

Symantec: Symantec helps consumers and organizations secure and manage their information-driven world. Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...

Who is more expensive? Keap or Symantec ServiceDesk?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Keap and Symantec ServiceDesk.

Keap price starts at $169 per month , On a scale between 1 to 10 Keap is rated 2, which is much lower than the average cost of CRM software. Symantec ServiceDesk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Keap is rated 2, which is much lower than the average cost of CRM software.

Bottom line: Symantec ServiceDesk is more expensive than Keap.

Which software includes more/better features?

We've compared Keap Vs. Symantec ServiceDesk based on some of the most important and required CRM features.

Keap: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Customer Service, Marketing Automation, Sales Automation, Campaign Management, Campaign Performance Reports, Email Marketing, Email Triggers.

Symantec ServiceDesk: We are still working to collect the list of features for Symantec ServiceDesk.

Target customer size

Individual users will find the personal touch of a well designed landing page template to be very effective. and Symantec ServiceDesk's target customer size include: Small, medium and large size businesses.