Compare KISSmetrics and Salesforce CRM - Apr 2024

Shlomi LaviShlomi Lavi / Apr 10, 2024

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - KISSmetrics or Salesforce CRM?

KISSmetrics is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than KISSmetrics (79/100). Salesforce CRM offers users more features (21) than KISSmetrics (3). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right Web analytics solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

KISSmetrics Vs. Salesforce.com

KISSmetrics : KISSmetrics is a powerful web analytics solution that helps you to increase customer acquisition and retention rates, make smarter business decisions, and boost your bottom line. KISSmetrics has received attention from Techcrunch, Forbes, Mashable, Fast Company, The Wall Street Journal, The Atlantic and is regularly named as one of the top analy...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? KISSmetrics or Salesforce?

The real total cost of ownership (TCO) of Web analytics software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KISSmetrics and Salesforce.

KISSmetrics price starts at $299 per user/month , On a scale between 1 to 10 KISSmetrics is rated 4, which is lower than the average cost of Web analytics software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Web analytics software cost.

Bottom line: KISSmetrics is more expensive than Salesforce.

Which software includes more/better features?

We've compared KISSmetrics Vs. Salesforce CRM based on some of the most important and required Web analytics features.

KISSmetrics: Data Import/Export, Basic Reports, Online Customer Support.

Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

Customers of the software include businesses of all sizes and types. Salesforce is optimal for people as well as companies.

KISSmetrics

ITQlick rating
(3.8/5)

starts at $299 per user/month

KISSmetrics is a customer intelligence and web analytics solution for businesses of all sizes. It offers business intelligence capabilities and efficient data management, among other services. The softw...

Categories: CRM, Internet & Online.

Salesforce CRM

ITQlick rating
(4.4/5)

starts at $25 per user/month

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...

Categories: Data Analysis Tools, Computer Telephony Integration (CTI), Mobile, Case Management, Social Media.

Compare specifications

Compare features

KISSmetrics: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Salesforce: 21 Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing
Multi-Language
Sales Automation
Sales Reports
Social Advertising
Workflow Rules & Management
Collaboration Center
Report Viewing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
KISSmetrics
ITQlick rating
3.8/5
Score
79/100
Pricing
5.2/10
License pricing
$299 per user/month
Functionality
5
Compare
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
adCore
ITQlick rating
3.7/5
Score
85/100
Pricing
6/10
License pricing
$33.99 per license/month
Functionality
5
Review
Connexity
ITQlick rating
4/5
Score
80/100
Pricing
3.8/10
License pricing
Pricing not available
Functionality
3
Mixpanel
ITQlick rating
3.7/5
Score
77/100
Pricing
4.2/10
License pricing
$25 per month
Functionality
4

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.