Compare kiteworks and 8x8 Contact Center - Aug 2022

Shlomi Lavi

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Bottom Line: Which is Better - kiteworks or 8x8 Contact Center?

kiteworks is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than kiteworks (83/100). 8x8 Contact Center offers users more features (14) than kiteworks (7). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Content Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Accellion Vs. 8x8, INC

Accellion: Accellion, Inc provides enterprise-class secure mobile file sharing solutions that provide the ease-of-use employees need, while giving the enterprise organization the security protection it needs. More than 1,700 enterprise organizations, representing more than ten million business users worldwide rely on Accellion solutions to help keep their ent...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? kiteworks or 8x8 Contact Center?

The real total cost of ownership (TCO) of Content Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for kiteworks and 8x8 Contact Center.

kiteworks price starts at $15 per user/month , On a scale between 1 to 10 kiteworks is rated 2, which is much lower than the average cost of Content Management software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Content Management software cost.

Bottom line: kiteworks cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared kiteworks Vs. 8x8 Contact Center based on some of the most important and required Content Management features.

kiteworks: Version Control, Collaboration, Document Management, Task Management, Project Management, Project Collaboration, Content Management.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

kiteworks's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.