Shlomi Lavi /
Oct 22, 2022
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Bottom Line: Which is Better - KMS Lighthouse or SmartSupport?
SmartSupport is more expensive to implement (TCO) than KMS Lighthouse, and KMS Lighthouse is rated higher (79/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than KMS Lighthouse (0).
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
KMS lighthouse Vs. Safeharbor Knowledge Solutions
KMS lighthouse: ...
Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...
Who is more expensive? KMS Lighthouse or SmartSupport?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KMS Lighthouse and SmartSupport.
KMS Lighthouse price starts at $25 per user/month , On a scale between 1 to 10 KMS Lighthouse is rated 6, which is similar to the average cost of Knowledge Management software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Knowledge Management software cost.
Bottom line: SmartSupport is more expensive than KMS Lighthouse.
Which software includes more/better features?
We've compared KMS Lighthouse Vs. SmartSupport based on some of the most important and required Knowledge Management features.
KMS Lighthouse: We are still working to collect the list of features for KMS Lighthouse.
SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.
Target customer size
KMS Lighthouse's typical customers include: Small businesses and start ups, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.