Compare Koala Cloud Call Center vs Five9 Virtual Call Center

Koala Cloud Call Center Vs. Five9 Virtual Call Center: Which is better?

Shlomi Lavi / Jan 21, 2020

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Electronic Voice Services: Electronic Voice Services, Inc. (EVS7) was started in January 1993 in Dallas, Texas. Our corporate sales office is located in Addison, Texas (a suburb of Dallas), plus we have an office in Massachusetts. From the beginning our focus was on computer software and hardware to assist and automate the making and receiving of telephone calls. We started out with an inbound information hotline that could be customized for different types of businesses and cities. As that system evolved, we began using Dialogic telephony hardware in our systems. In 1999 we developed our Octopus Auto Dialer which was our top selling product for years, with thousands of happy and repeat customers. As technology evolved and regulations changed, so did our products. Today, our current line of products are VoIP based inbound & outbound blended dialers and lead management CRMs for live agent calling. These systems are designed for sales professionals, call centers, and small to large businesses. At the same time we developed these new Power, Progressive, and Click Dialers, we created our own VoIP service, ZoomCalls, to handle the inbound and outbound calling traffic of our customers.

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Koala Cloud Call Center TCO and Five9 Virtual Call Center total cost to help with the total cost of ownership calculation.

Koala Cloud Call Center price Starting from $89 Per month/user , on a scale between 1 to 10 Koala Cloud Call Center is rated 4, which is lower than the average cost of Call Center software. Five9 Virtual Call Center price Starting from $185 Per month/user , when comparing Five9 Virtual Call Center to their competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line:Five9 Virtual Call Center is more expensive than Koala Cloud Call Center.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Koala Cloud Call Center Vs. Five9 Virtual Call Center based on some of the most important and required Call Center features.
Koala Cloud Call Center: We are still working to collect the list of features of Koala Cloud Call Center. .
Five9 Virtual Call Center list of features include the following: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, .

Target customer size

Koala Cloud Call Center's typical customers include: Small business, Medium business, Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.