Shlomi Lavi /
Jul 07, 2022
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Bottom Line: Which is Better - Koala Cloud Call Center or Five9?
Five9 is more expensive to implement (TCO) than Koala Cloud Call Center, and Five9 is rated higher (88/100) than Koala Cloud Call Center (82/100). Five9 offers users more features (15) than Koala Cloud Call Center (0).
Looking for the right Inside Sales solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Electronic Voice Services Vs. Five9
Electronic Voice Services: Electronic Voice Services, Inc. (EVS7) was started in January 1993 in Dallas, Texas. Our corporate sales office is located in Addison, Texas (a suburb of Dallas), plus we have an office in Massachusetts.
From the beginning our focus was on computer software and hardware to assist and automate the making and receiving of telephone calls. We started...
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
Who is more expensive? Koala Cloud Call Center or Five9 Virtual Call Center?
The real total cost of ownership (TCO) of Inside Sales software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Koala Cloud Call Center and Five9 Virtual Call Center.
Koala Cloud Call Center price starts at $59 per month , On a scale between 1 to 10 Koala Cloud Call Center is rated 4, which is lower than the average cost of Inside Sales software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Inside Sales software cost.
Bottom line: Five9 Virtual Call Center is more expensive than Koala Cloud Call Center.
Which software includes more/better features?
We've compared Koala Cloud Call Center Vs. Five9 based on some of the most important and required Inside Sales features.
Koala Cloud Call Center: We are still working to collect the list of features for Koala Cloud Call Center.
Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.
Target customer size
Koala Cloud Call Center's typical customers include: SMBs, Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.