Shlomi Lavi /
Jul 07, 2022
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Bottom Line: Which is Better - Koala Cloud Call Center or USAN IVR?
USAN IVR is more expensive to implement (TCO) than Koala Cloud Call Center, and USAN IVR is rated higher (89/100) than Koala Cloud Call Center (82/100). USAN IVR offers users more features (3) than Koala Cloud Call Center (0).
Looking for the right Inside Sales solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Electronic Voice Services Vs. USAN INC
Electronic Voice Services: Electronic Voice Services, Inc. (EVS7) was started in January 1993 in Dallas, Texas. Our corporate sales office is located in Addison, Texas (a suburb of Dallas), plus we have an office in Massachusetts.
From the beginning our focus was on computer software and hardware to assist and automate the making and receiving of telephone calls. We started...
USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...
Who is more expensive? Koala Cloud Call Center or USAN IVR?
The real total cost of ownership (TCO) of Inside Sales software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Koala Cloud Call Center and USAN IVR.
Koala Cloud Call Center price starts at $59 per month , On a scale between 1 to 10 Koala Cloud Call Center is rated 4, which is lower than the average cost of Inside Sales software. USAN IVR price starts at $1,000 per license , When comparing USAN IVR to its competitors, the software is rated 6 - similar to the average Inside Sales software cost.
Bottom line: USAN IVR is more expensive than Koala Cloud Call Center.
Which software includes more/better features?
We've compared Koala Cloud Call Center Vs. USAN IVR based on some of the most important and required Inside Sales features.
Koala Cloud Call Center: We are still working to collect the list of features for Koala Cloud Call Center.
USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Koala Cloud Call Center's typical customers include: SMBs, and USAN IVR's target customer size include: Small business, Large business.