Koala Cloud Call Center Vs USAN IVR: Side-by-Side Comparison

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Koala
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
82/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$89 Per month/user
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review
USAN
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
89/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Five9
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
$185 Per month/user
Hosting
Cloud
Functionality score
29
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Winleads
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 Per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review

Koala Cloud Call Center Vs. USAN IVR: Price & Features - Which is better?

May 28, 2019

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Electronic Voice Services: Electronic Voice Services, Inc. (EVS7) was started in January 1993 in Dallas, Texas. Our corporate sales office is located in Addison, Texas (a suburb of Dallas), plus we have an office in Massachusetts. From the beginning our focus was on computer software and hardware to assist and automate the making and receiving of telephone calls. We started out with an inbound information hotline that could be customized for different types of businesses and cities. As that system evolved, we began using Dialogic telephony hardware in our systems. In 1999 we developed our Octopus Auto Dialer which was our top selling product for years, with thousands of happy and repeat customers. As technology evolved and regulations changed, so did our products. Today, our current line of products are VoIP based inbound & outbound blended dialers and lead management CRMs for live agent calling. These systems are designed for sales professionals, call centers, and small to large businesses. At the same time we developed these new Power, Progressive, and Click Dialers, we created our own VoIP service, ZoomCalls, to handle the inbound and outbound calling traffic of our customers.

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibility in the way they engage customers across channels. In addition to campaign management, back-office integration, and business process automation, USAN’s offerings include Hosted IVR, ACD, and Dialers built upon a highly available and scalable carrier-grade infrastructure USAN offers a communications network, hosted contact center technology and customer engagement platform that can be integrated to manage every aspect of the customer life cycle in any communications channel. From the cloud, our family of products can unify communications, integrate software, consolidate data and coordinate processes—saving your company CAPEX and OPEX by eliminating hardware and operations costs. The end result is a 24x7x365 multi-channel presence, lower customer churn, better service levels and improved business intelligence.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Koala Cloud Call Center TCO and USAN IVR total cost to help with the total cost of ownership calculation.

Koala Cloud Call Center price Starting from $89 Per month/user , on a scale between 1 to 10 Koala Cloud Call Center is rated 4, which is lower than the average cost of Call Center software. USAN IVR accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Koala Cloud Call Center is rated 4, which is lower than the average cost of Call Center software.

Bottom line:USAN IVR is more expensive than Koala Cloud Call Center.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Koala Cloud Call Center Vs. USAN IVR based on some of the most important and required Call Center features.
Koala Cloud Call Center: We are still working to collect the list of features of Koala Cloud Call Center. .
USAN IVR list of features include the following: Data Import/Export, Basic Reports, Online Customer Support, .

Target customer size

Koala Cloud Call Center's typical customers include: Small business, Medium business, and USAN IVR's target customer size include: Small business, Large business.

Koala Cloud Call Center

ITQlick rating
(3.5/5)

Starting from $89 Per month/user

Koala Cloud Call Center is an enterprise level cloud CRM with integrated click dialer system, inbound calling screen pops, & voicemail drops allow inside sales teams to flourish. Koala is customized around you...

Categories: Auto Dialer / Predictive Dialer, IVR, Workforce Management, Quality Management, Campaign Management.

USAN IVR

ITQlick rating
(3.2/5)

Customer service must be available 7x24x365 to accommodate today’s always-on, connected and tech-savvy customers. Without the ability to handle customer requests after hours, or when live agents are busy assist...

Categories: Call Center.

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Compare specifications

USAN IVR Specifications

Name: USAN IVR
Company: USAN INC
Address Norcross, GA
Website:USAN IVR
Platforms: Desktop, Cloud

Compare features

Koala Cloud Call Center: 0 Features

We are working to collect the list of features

USAN IVR: 3 Features

Data Import/Export
Basic Reports
Online Customer Support