Compare Koala Cloud Call Center and VanillaSoft - Sep 2022

Shlomi LaviShlomi Lavi / Sep 19, 2022

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Bottom Line: Which is Better - Koala Cloud Call Center or VanillaSoft?

VanillaSoft is more expensive to implement (TCO) than Koala Cloud Call Center, and Koala Cloud Call Center is rated higher (82/100) than VanillaSoft (80/100). VanillaSoft offers users more features (3) than Koala Cloud Call Center (0).

Looking for the right Inside Sales solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Electronic Voice Services Vs. VanillaSoft

Electronic Voice Services: Electronic Voice Services, Inc. (EVS7) was started in January 1993 in Dallas, Texas. Our corporate sales office is located in Addison, Texas (a suburb of Dallas), plus we have an office in Massachusetts. From the beginning our focus was on computer software and hardware to assist and automate the making and receiving of telephone calls. We started...

VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...

Who is more expensive? Koala Cloud Call Center or VanillaSoft?

The real total cost of ownership (TCO) of Inside Sales software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Koala Cloud Call Center and VanillaSoft.

Koala Cloud Call Center price starts at $59 per month , On a scale between 1 to 10 Koala Cloud Call Center is rated 4, which is lower than the average cost of Inside Sales software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Inside Sales software cost.

Bottom line: Koala Cloud Call Center cost is around the same cost of VanillaSoft.

Which software includes more/better features?

We've compared Koala Cloud Call Center Vs. VanillaSoft based on some of the most important and required Inside Sales features.

Koala Cloud Call Center: We are still working to collect the list of features for Koala Cloud Call Center.

VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Koala Cloud Call Center's typical customers include: SMBs, VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.



Koala Cloud Call Center

ITQlick rating
(3.5/5)

starts at $59 per month

Koala Cloud Call Center is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. Koala Cloud Call Center received a rating of 3.5 from ITQlick team. The softw...

Categories: Auto Dialer / Predictive Dialer, IVR, Workforce Management, Quality Management.

VanillaSoft

ITQlick rating
(4.7/5)

starts at $80 per month

VanillaSoft is customer relationship management software and lead management built for small businesses. Its key features include inbound web lead capture, email marketing, call recording, live monitoring and e...

Categories: CRM, Banking CRM, Call Center, Call Center Workforce Management, Casino CRM.

Compare specifications

Compare features

Koala Cloud Call Center: 0 Features

We are working to collect the list of features

VanillaSoft: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Koala Cl...
ITQlick rating
3.5/5
Score
82/100
Pricing
4.2/10
License pricing
$59 per month
Functionality
9
Compare
VanillaSoft
ITQlick rating
4.7/5
Score
80/100
Pricing
5.8/10
License pricing
$80 per month
Functionality
23
Ambition
ITQlick rating
4.6/5
Score
81/100
Pricing
5.8/10
License pricing
$6,840 per year
Functionality
15
Lucep
ITQlick rating
4.5/5
Score
65/100
Pricing
2.4/10
License pricing
$10 per month
Functionality
5
Review
Field Wo...
ITQlick rating
5/5
Score
62/100
Pricing
2/10
License pricing
$29.99 per user/month
Functionality
15

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.