Compare KronoDesk vs Deskero

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
KronoDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
83/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$36 per user/month
Hosting
On premise and Cloud
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
Deskero
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Hosting
NA
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review

KronoDesk Vs. Deskero: Which is better?

Shlomi Lavi / Aug 26, 2020

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Inflectra: Inflectra is a privately held software company dedicated to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on investment. We are headquartered in the growing technology community of Silver Spring, Maryland located just outside Washington, D.C. A strong focus on providing an excellent customer experience helps us attract and retain customers of all sizes, across a broad range of markets and industries. Private ownership and a debt-free structure also allow us to offer our customers stability and the promise that we will continue to offer them support long after the close of a sale.

NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them. We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand, and you want them to become real influencers, capable of amplifying your ideas and products all over the web We believe in working hard to create a great product, without stopping at front values and always looking for the next step in whatever we do.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for KronoDesk TCO and Deskero total cost to help with the total cost of ownership calculation.

KronoDesk price Starting from $36 per user/month , on a scale between 1 to 10 KronoDesk is rated 2, which is much lower than the average cost of Help Desk software. Deskero price Starting from $12 per user/month , when comparing Deskero to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: KronoDesk cost is around the same cost of Deskero.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared KronoDesk Vs. Deskero based on some of the most important and required Help Desk features.
KronoDesk: Billing and Invoicing, Contract Management, Customer Survey, Knowledge Base/FAQ, Reporting, Rules/Workflows, Scheduling, ..
Deskero list of features include the following: We are still working to collect the list of features of Deskero.

Target customer size

KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer support solution. and Deskero's target customer size include: Small business, Medium business, Large business.

KronoDesk

ITQlick rating
(3.3/5)

Starting from $36 per user/month

KronoDesk is a helpdesk software that can includes customer support forums, ticketing and online knowledge base support in one single solution. Users can provide personalized dashboard for both your support per...

Categories: Document Management, Customer Success, Help Desk, Ticket Management, Knowledge Management.

Deskero

ITQlick rating
(3.5/5)

Starting from $12 per user/month

Deskero software is a cloud-based help desk management platform built for all scopes of businesses. The primary features of Deskero software include advance ticketing, social & chart, custom style, productivity...

Categories: Help Desk, Ticket Management, Chat, Customer Care, Project Reporting.

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Compare specifications

KronoDesk Specifications

Name: KronoDesk
Company: Inflectra
Address Silver Spring, MD, United States
Platforms: Desktop, Mobile, Cloud

Deskero Specifications

Name: Deskero
Company: NABRA LTD
Address Gough Square, London EC4A, United Kingdom
Website:https://www.deskero.com/
Platforms: Desktop, Mobile

Compare features

KronoDesk: 7 Features

Billing and Invoicing
Contract Management
Customer Survey
Knowledge Base/FAQ
Reporting
Rules/Workflows
Scheduling

Deskero: 0 Features

We are working to collect the information