KronoDesk Vs devContact (Nov 2020)
Shlomi Lavi / Nov 02, 2020
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devContact
devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.
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KronoDesk Specifications
| ITQlick Score: | 83/100 |
|---|---|
| ITQlick Rating: | (3.3/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> KronoDesk |
| Company: | Inflectra |
| Pricing: | starts at $36 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | KronoDesk review, KronoDesk pricing, KronoDesk alternatives |
devContact Specifications
| ITQlick Score: | 85/100 |
|---|---|
| ITQlick Rating: | (4.8/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> devContact |
| Company: | devContact |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Mobile |
| Links: | devContact review, devContact pricing, devContact alternatives |
Compare features
KronoDesk: 7 Features
devContact: 0 Features
Bottom Line: Which is Better - KronoDesk or devContact?
devContact is more expensive to implement (TCO - Total Cost of Ownership) than KronoDesk, devContact is rated higher (85/100) than KronoDesk (83/100). KronoDesk offers more features (7) to their users than devContact (0).
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Inflectra compares with devContact?
Inflectra: Inflectra is a privately held software company dedicated to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on ...
devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.
Who's more expensive? KronoDesk or devContact?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for KronoDesk and devContact.
KronoDesk price starts at $36 per user/month , on a scale between 1 to 10 KronoDesk is rated 2, which is much lower than the average cost of Help Desk software. devContact accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 KronoDesk is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: KronoDesk cost is around the same cost of devContact.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared KronoDesk Vs. devContact based on some of the most important and required Help Desk features. KronoDesk: Billing and Invoicing, Contract Management, Customer Survey, Knowledge Base/FAQ, Reporting, Rules/Workflows, Scheduling. devContact: We are still working to collect the list of features for devContact.
Target customer size
KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer support solution. and devContact's target customer size include: Small businesses and start ups.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.