Compare KronoDesk and Freshservice - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - KronoDesk or Freshservice?

Freshservice is more expensive to implement (TCO) than KronoDesk, and Freshservice is rated higher (87/100) than KronoDesk (83/100). Freshservice offers users more features (15) than KronoDesk (7). There is a clear winner in this case and it is Freshservice!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Inflectra Vs. FRESHDESK INC.

Inflectra: Inflectra is a privately held software company dedicated to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on ...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? KronoDesk or Freshservice?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KronoDesk and Freshservice.

KronoDesk price starts at $24 per user/month , On a scale between 1 to 10 KronoDesk is rated 2, which is much lower than the average cost of Help Desk software. Freshservice price starts at $19 per agent/month , When comparing Freshservice to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: KronoDesk cost is around the same cost of Freshservice.

Which software includes more/better features?

We've compared KronoDesk Vs. Freshservice based on some of the most important and required Help Desk features.

KronoDesk: Billing and Invoicing, Contract Management, Customer Survey, Knowledge Base/FAQ, Reporting, Rules/Workflows, Scheduling.

Freshservice: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey.

Target customer size

KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer support solution. Customers of the software include businesses of all sizes and types.