Shlomi Lavi /
Jun 24, 2022
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Bottom Line: Which is Better - KronoDesk or Help Sumo?
Help Sumo is more expensive to implement (TCO) than KronoDesk, and Help Sumo is rated higher (84/100) than KronoDesk (83/100). KronoDesk offers users more features (7) than Help Sumo (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Inflectra Vs. AJ Square Inc
Inflectra: Inflectra is a privately held software company dedicated to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on ...
AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.
Who is more expensive? KronoDesk or Help Sumo?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KronoDesk and Help Sumo.
KronoDesk price starts at $24 per user/month , On a scale between 1 to 10 KronoDesk is rated 2, which is much lower than the average cost of Help Desk software. Help Sumo price starts at $19 per agent/month , When comparing Help Sumo to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: KronoDesk cost is around the same cost of Help Sumo.
Which software includes more/better features?
We've compared KronoDesk Vs. Help Sumo based on some of the most important and required Help Desk features.
KronoDesk: Billing and Invoicing, Contract Management, Customer Survey, Knowledge Base/FAQ, Reporting, Rules/Workflows, Scheduling.
Help Sumo: We are still working to collect the list of features for Help Sumo.
Target customer size
KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer
support solution. and Help Sumo's target customer size include: Small, medium and large size businesses.