Compare KronoDesk and Help Sumo - Jun 2022

Shlomi LaviShlomi Lavi / Jun 24, 2022

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Bottom Line: Which is Better - KronoDesk or Help Sumo?

Help Sumo is more expensive to implement (TCO) than KronoDesk, and Help Sumo is rated higher (84/100) than KronoDesk (83/100). KronoDesk offers users more features (7) than Help Sumo (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Inflectra Vs. AJ Square Inc

Inflectra: Inflectra is a privately held software company dedicated to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on ...

AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.

Who is more expensive? KronoDesk or Help Sumo?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KronoDesk and Help Sumo.

KronoDesk price starts at $24 per user/month , On a scale between 1 to 10 KronoDesk is rated 2, which is much lower than the average cost of Help Desk software. Help Sumo price starts at $19 per agent/month , When comparing Help Sumo to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: KronoDesk cost is around the same cost of Help Sumo.

Which software includes more/better features?

We've compared KronoDesk Vs. Help Sumo based on some of the most important and required Help Desk features.

KronoDesk: Billing and Invoicing, Contract Management, Customer Survey, Knowledge Base/FAQ, Reporting, Rules/Workflows, Scheduling.

Help Sumo: We are still working to collect the list of features for Help Sumo.

Target customer size

KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer support solution. and Help Sumo's target customer size include: Small, medium and large size businesses.



KronoDesk

ITQlick rating
(3.3/5)

starts at $24 per user/month

KronoDesk is a helpdesk software that can includes customer support forums, ticketing and online knowledge base support in one single solution. Users can provide personalized dashboard for both your support per...

Categories: Document Management, Customer Success, Help Desk, Ticket Management.

Help Sumo

ITQlick rating
(5/5)

starts at $19 per agent/month

Help Sumo is a cloud-based Help Desk software that assists agents and managers in handling a ticketing system with links to various departments within the organization.

Categories: Document Management, Help Desk, Online Community, Self-Service Portal, Ticket Management.

Compare specifications

Compare features

KronoDesk: 7 Features

Billing and Invoicing
Contract Management
Customer Survey
Knowledge Base/FAQ
Reporting
Rules/Workflows
Scheduling

Help Sumo: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
KronoDesk
ITQlick rating
3.3/5
Score
83/100
Pricing
2/10
License pricing
$24 per user/month
Functionality
13
Compare
Help Sum...
ITQlick rating
5/5
Score
84/100
Pricing
2/10
License pricing
$19 per agent/month
Functionality
7
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.